Nice, clean and friendly staff

Room was very nice and comfortable, bathroom could do with a bit of TLC, especially the toilet flush.

Excellent stay at the Mercure Haydock

Very friend staff nice surroundings

Pretty cold

Staff friendly, room large but condition of the hotel was a little tired and the food in the restaurant and at breakfast could have been much better.

excellent location . rooms were a bit dated but clean

Na

Room was very good and well appointed. The maintenance team need to re-mastic the bath, though. Staff were very friendly, professional and helpful. But the hotel manager needs a talking to. Saturday was exceptionally busy but management only allocated one person to the bar with a 20 minute wait to be served. The bar lady was brilliant. The manager needs to ‘act down’ and plug the gaps when needed. This is typical of management in this country who sit in offices rather than working at the coal face when needed.

Noise, rooms are not noise proof at all, people banging doors and talking in the halls all night.

Room was lovely. Staff were really responsive and helpful. It's a great budget hotel...

the member of staff at reception was helpful: *) apologetic for our wait even though it was obviously not her fault, but that of an unprepared customer *) noticed that I was using elbow crutches and allocated us a more suitably located room without being asked

Whilst we were evacuated due to a fire, which we understand was beyond the control of the hotel, we got back to our room and immediately got ready for bed to get warm and wanted to order room service. We were unable to do this as there was no phone in the room. Overall, it was an okay stay

Yes

We were surprised by the size of the room on walking in however, we had no heating in the room so had to phone down and report it. We were given an electric heater immediately so we could get warm. The meal we had at our celebration was okay but prawn cocktails had hardly any sauce and were a bit dry! Our bed although when we initially tried it was reasonably comfortable on getting into bed that night the mattress was very uncomfortable with springs showing through and we were unable to get comfortable all night. Waking with very sore backs this morning.

Brilliant

Brilliant unexpected free upgrade to premium room thank you

No heating. Freezing cold. Mouldy ceiling. Dated bathroom

Room spacious & clean gym small but workable, let down couldn't get water from the water dispenser in gym and lockers not working.

Nice room great staff. Very clean hotel lights in the room could be better as could the tv. But looks and feels a great hotel