Great

Our room had obviously been refurbed fairly recently. The bathroom was pristine and extremely clean and well appointed. We had dinner in the restaurant, which was excellent. The staff were very helpful and the breakfast was very good, with lots of choice of hot and cold options.

Fantastic stay. Staff were friendly and helpful. Hotel beautiful and the room lovely

The room was spacious and comfortable and the amenities for the dog very welcome.

Nice enough hotel, but you don't get much for your money! We wanted to sit on the (heavily advertised) balcony with a view of the bridge on Saturday evening, but were turned away at 9.30pm because they said they were closing? The room was basic but clean and everything worked. Lovely location and view, when you can actually get near it!

Excellent. Proper service. Lovely location with great view

Beds were comfortable, room was spacious, restaurant food was delicious with kind and knowledgeable servers. Very enjoyable stay.

I enjoyed the more tranquil neighborhood of Clifton Village over the city center and it made for a peaceful and quiet stay. The views from the restaurants is spectacular and I loved having easy access to the suspension bridge and observatory. But the hotel itself is a bit worn. The Deluxe Gorge Vista Room that I had was quite compact. The wardrobe and furniture are in need of an update. Throughout the hotel the carpeting is stained and tired. The hallways were very narrow and dark, making them difficult to navigate with luggage. As I was checking in, I heard another guest complaining about dampness in their room. Breakfast was disappointing - at £42, I had expected more variety. And the “nearby” gym was a 20 minute walk. For the price I paid I presumed that the hotel had been remodeled. It did not feel like the luxury hotel that I anticipated. I would return to their bar and spectacular view, but would probably not stay again.

Staff was awesome! Room that I had was well maintained, clean and housekeeping was on point everyday!

Wonderful hotel

Lovely hotel and the restaurant was a delight. Parking around the back of the hotel and I street parking available

We booked the hotel as a dog-friendly hotel, and although the room was lovely with dog bed etc, we were horrified to find that we were not allowed in the restaurant with our dog. A table was set up for us in the passage leading to the restaurant, where we felt like an exhibit. This is not acceptable for a description of dog-friendly

Always love HDV and the view is stunning over the bridge.

We found this room disappointing and not worth the price of the room. It was very dark, not particularly clean and very basic. I would say the bathroom is fine! We did request another room, however we were asked to pay more to move. The breakfast wasn’t great, and we both left the majority of the hot food. I would put it on par with a travelodge. The service was poor and slow at the bar. The views are good, but only if on one side of the hotel, sadly we weren’t on that side. I wouldn’t stay again, there’s much nicer options in Bristol.

The hotel is expensive for drink and food , food basic at night, first night they stopped orders for food whilst kitchen caught up , 2nd night fancied a pizza , told no pizzas. Pint of Lager £7.70 . But the best part £21.50 for breakfast where they get the 50 pence from . Absolute ridiculous price . The hotel rooms are fine for the price but won’t be when it’s summer time and prices go up . Only recommend if your loaded and not if normal working person .

Had to move rooms twice. Firstly room was not completely tidy as we found an item of clothing from a previous guest there. Then we were moved to a room where the toilet was constantly flushing and was broken. Finally, we were upgraded to a smaller room with a great view on the top floor. Staff were very helpful and werr quick to remedy the issues but maintenance issues and cleaning let the hotel down. Tops of cupboards etc were also quite dusty. Great car park, view and short walk into rest of Clifton.

The hotel and location is excellent, what was not great was unfortunately checked in late just before 9pm ( due to travelling )on a Sunday night, was told restaurant/kitchen closes at 9pm so no food or room service as that didn’t start until 11pm (way too late for something to eat) I was told by receptionist if I was quick 8.55pm to see if they would keep Kitchen open for a quick supper, I did ask this question and there was no way they were keeping kitchen open!! I was then told that I could order food in from a delivery service but that’s not very practical as I’m a coeliac and have to be extra careful with food. I ended up going out for dinner after finding a restaurant in an area I didn’t know. For a well known hotel chain I would expect more.

Nice stay, but not 5 star

The best UK hotel I have stayed in

Lovely 2 night stay. Super Comfy bed which is a plus for those with a bad back or hip..slept so well. Spacious room even though we booked the smallest category. Wonderful rain shower. L'Occitane branded hand wash, shower gel, shampoo and conditioner. Quiet air con so was able to keep on all night without it being noisy. Window opens ever so slightly so lovely breeze comes in. We were there when the weather was +30 degrees celcuis. Great views of the Gorge and Clifton Bridge from the bar /pub terrace! Staff friendly and will helpful to ensure you have a pleasant stay. Lovely ambience in the hotel. Quiet at night. Didn't hear any noise in the morning, not even from the house maids. They have certain number of parking permits for those with a car or there's paid parking £12 at the back of the hotel. Free parking after 9pm ON Saturday on Monday 9am. Clifton is a lovely area to stay away from the city noise yet so close to get into the city. Several buses serve the city or a short taxi ride. Highly recommend.