the restaurant is perfect. but the bar is so so...

金碧輝煌，雖然很多東西古老，畢竟歷史悠久，但仍值得住上一晚。

飯店門僮歧視，覺得我住不起似的，我一共住了四晚。有2次我從外面回來，阻饒我進飯店。

下午4点，近5点也没有帮我准备好房间让我等了很久。窗口全是酒店圣诞的小霓虹灯，拉上窗帘也没有办法完全遮光影响睡眠。

no hot water kettle in the room

奢华的宫廷范儿，硬件、服务都很棒

非常棒的飯店,值得再去!

Comfort and Luxury hotel in UK

服務親切專業

一间很古老的酒店,有些落后了,和酒店的名气不太符合,不太建议去住.

地點方便，古典高雅，但套房沒有附贈任何水果，餐點，咖啡茶連刀叉都沒有，有點美中不足。倫敦英國人的服務品質一流，值得一遊。交通方便，鄰近餐廳，超市等皆有。

這是一間很有歷史、非常豪華且地理位置絕佳的飯店，服務人員也相當友善，只是部分員工會在可能以為客人聽不到/聽不懂英文的地方說出自己的感覺有點不太好，服務周到但令人很有距離感

整體方面都非常不錯 由其是餐廳下午茶是非常好的體驗，美中不足的地方是窗戶外的景色是老舊公寓打開窗簾可以看到他人的廚房看到室內人的ㄧ舉一動 不敢開窗好似偷窺狂一樣～^_^ 鄰近地鐵站 可以直達機場 可以省下80英鎊的計程車費～^_^

really happy for the free upgrade to junior suites, besides the taxi transfer service is much expensive, all the service are very good

The Ritz hotel located at Green Park, just cross the park then you will reach the famous Buckingham Palace. The hotel decoration is just like a palace, no matter dining place and the room as well. The English afternoon tea is absolutely recommended.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

We stayed 4 nights. the personal is always excellent, well educated the best.. However the housekeeping was lacking and room lacked basic toaltteries making it less than a 5 star (5 star is about details) We had to call and ask a toothpaste etc. My slippers was taken away and I had to call to get slippers. Also middle of our stay a laundry bags and order plates were removed as well making it impossible to place a breakfast card on the door handle. Not even tipping a housekeeping 20-30 a day make no difference..it got worse..robes were removed and not replaced and I had to call about them.. The worst happening was on Friday when we came back after hours outside and our room was cleaned but smelled horrible like somebody had used the bathroom and run out. It was so terrible we had to run out and ask what had happened in our room. Also the receptinist lady just walked in one of the days even we had a sign on the door..she looked surprised making an excuse that was totally off saying we had not left the room in 2 days even we been out all days and room was cleaned daily. I stayed in the Ritz several times in the past in a junior suite or a suite last time in 2019 ..but this time I noticed details that make the hotel less than than a 5 star expect the personal that is alway the top. Also receptionist Noa or something was excellent absolutely the best. I hope the renovations ll not destroy the iconic look of the hotel.

Top notch service, friendly staff, amazing food and cosy atmosphere

Just stayed the one night but was treated like royalty. Faultless and the little cake they left as it was my birthday was out of this world. The experience has ruined all other hotels for me, forevermore.

London’s most iconic hotel truly shines because of its exceptional staff. I recently stayed at The Ritz London, and while the building itself is magnificent and speaks for its own grandeur, it is the people who make the experience extraordinary. The front office team were outstanding — especially Angelina at the front desk, whose warmth and professionalism set the tone for a memorable stay. Every interaction throughout the hotel’s gilded halls was gracious and seamless, making the entire visit feel special. I highly recommend this hotel and extend my sincere compliments to both management and staff. A truly wonderful experience.