Over all great experience

Room wasn't clean when we arrived. At least the sink in the washroom. Covered in beard trimmings. Guess that's a corner they cut when you pay for early check in. Tried to order room service but the menu item we selected wasn't available. Saturday the waitress was absolutely slammed at the pool. Didn't get a chance to order. Ended up using skip.

Fave hotel in downtown for value, amenities and location. Amazing location. So many great restaurants nearby. Pool is beautiful and year round. On site restaurants are great but the finer dining one (Yellow Door) is only open on weekends now. My go to and look forward to staying again next time I am in town.

Room is clean, Staff is friendly. This place is good. You can walk FlixBus Calgary Station to Banff in 5min

The staff are incredible, front desk to valet to room service. I was made to feel welcome and wanted.

Comfortable room

Everything was great! The room the staff the location.

Room was great. Unfortunately pool was closed most of the day I stayed there

Staff were amazing, hotel overall was great. The pool, the amenities, the room. It’s a nice hotel that has things to do in a hotel such as the golf simulators, spa, restaurant, etc. We truly appreciated the friendly staff. We will be staying again.

Good service. Clean. Seamless check in nd check out

Yes and yes

Room was great! staff was very frrendly

The room was spacious, with a comfy bed, a big shower, and a modern desk/chair combo, and plenty of outlets. The pool was fun - I swam a lot, and then could relax right beside and drink some much-needed water.

Room was spotless and staff were great. Especially front desk staff. Limited dinner menu for such a nice place though.

Clean rooms, great location downtown, staff friendly, free parking!

Friendly staff, room upgrade, heated parking

Great place to stay

Clean, updated, great staff.

Comfortable clean rooms. Great location.

The hotel public areas are quite attractive and stylish. The winter pool and gym are quite small. My room was very comfortable and clean with pretty much everything I needed. I definitely appreciated the individually controlled thermostat and the excellent house-keeping. However, this is a noisy hotel in so many respects. There are two areas of major construction near the hotel which make a great deal of noise during the daylight hours. Not the hotel’s fault of course. One evening some guests participated in a party and made a great deal of noise in my hallway. The noise abated after I complained to front desk, but started again an hour or so later. These guests really felt entitled to make noise it seemed. Again not the hotel’s fault. No sleeping late at the Hotel Arts though when housekeeping does their work. Of course, housekeeping needs to do what they need to do, but it reflects on the hotel’s poor sound proofing. Additionally, there was an odd rumbling noise from the bathroom vent, most often in the morning. I wondered if it was from a laundry or trash chute. Don’t know for sure.