The Hotel does need renovation to compete with newly build hotel chain. The room size is descend, but the furniture is old and has many scratch. If can do some renovation, I am sure can bring back many more customers.

Breakfast was amazing and great thanks to Hannah Nicha and big thanks to the manager Neil Thank you for your excellent hospitality and professionalism. Your kindness and dedication made my stay truly enjoyable. I sincerely appreciate your efforts in making guests feel welcome and comfortable

activities for kids, park area and good breakfast

Breakfast was very good and service brilliant!!

Exspensive

It was a lovely room. The staff were so kind and helpful. The breakfast was amazing and the service was great! Thank you.

The stag couldn’t do enough for us, they are all exceptional. We were traveli g with 3 young children and staff were so helpful at breakfast. They brought over plastic bowls/plates/cups and offered to help carry hot drinks over while I was carrying a toddler Always so friendly when we passed the reception desk

Marta in the restaurant was excellent. Amazing customer service.

General maintenance issues as it’s an old hotel, but decorated modern. Good location and friendly staff. Food was good but expensive. Room was a good size, bed comfortable and nice and warm. Better tea and coffee facilities would be nice and better quality loo roll 🙂

Rooms were clean very good. Staff polite, how ever food was below standard. At breakfast fast no bacon no sausages. Dinner was blant

Room very clean Good amenities. Staff helpful and friendly

Staff was very kind and gym is very well equipped

For the price I paid, this hotel was not worth it. While the rooms are spacious, the overall experience was disappointing. The customer service was not the best and did not meet expectations for a hotel in this price range. I was also surprised to be charged for parking even though I am a Hilton Honors member. Given that the hotel is outside of the city, I was not expecting an additional parking fee. There was no complimentary water in the room, and the room itself was very cold. The heater did not warm the space adequately, which was uncomfortable. Fortunately, there was an extra bed in the room, so I was able to use the additional blankets to stay warm. Overall, it was a bad experience for a pricey hotel, and I would not consider staying again for the value offered.

Lovely room and great breakfast

Nice stay

Room, clean and warm

Great room good food and good customer friendly service.

Very clean and spacious room. Excellent amenities and friendly and helpful staff

I had a great stay, staff and hotel in general was great

The receipt from the hotel said the room rate was considerably less than what hotels.com had charged me!