職員友善，客房整潔舒適，酒店地處位置優越，很多景點都步行可致。

Good

The location is great and the bed is very comfortable. I love this hotel but the housekeeper didn't clean the room throughly. I found out 1 opened water can left on the floor when I entered the room. The housekeeping manager emailed me to apologize. Hope they will clean the rooms throughly

In general, a good stay. The room — a bit small for the price paid — was clean and spacious. We loved the classy decor. But all in all, service is great as expected as a Fairmount accommodation.

The hotel is very good, but the room space is very small.

总体一般

Staff is the best. Great restaurant. Well maintained property.

Great

We stayed here for two nights in a room with two double beds. The room was clean, and the beds were comfortable, so we slept well. The hotel’s biggest advantage is its location. It’s within walking distance of the marina, shopping, restaurants, and many tour departure points, making it a great base for exploring the area. That said, the hotel definitely shows its age. It’s well maintained, but it’s still an older property, and that was noticeable throughout our stay. We didn’t mind the classic décor, but the rooms felt dated. The room itself was quite small, and the bathroom was even smaller, making the space feel cramped. We chose this hotel because we wanted to experience this hotel brand during our trip to Canada. While our stay was comfortable enough, we don’t think we’d stay here again. We simply prefer newer hotels with modern design, more spacious rooms, and updated amenities.

Just a great hotel with a special ambiance.

Beautiful location, friendly staff. Hand a great time with our puppy!

Incredible hotel.. a great way to travel back into the past. 1908 I believe. Amazing history to this place. Expect smaller rooms however amenities are excellent. Enjoy amazing breakfast at the Bengal and don't miss out on a drink or dinner at the Q. Thanks Fairmont for an amazing family vacation that our adult kids will talk about for years!

Property was outstanding. A true gem.

Amazing property. Everyone was extremely helpful. The gardens were magical. Loved the whole vibe. Fell in love with Victoria because of this hotel. Can’t wait to come back. English tea was a highlight.

Perfect location in a beautiful historic hotel. A bit of a smell on the room, but it was clean. Helpful staff but needed to follow up multiple times when we needed some extra linens for our room. Otherwise a great stay.

My wife and I spent a night here to celebrate our anniversary, and the Fairmont Empress did not disappoint. The property perfectly blends historic, classic charm with modern luxury. From the moment we arrived, the service was impeccable—the staff went above and beyond to make our stay feel special. Our room was spotless, incredibly comfortable, and beautifully appointed. A real highlight of the evening was visiting Q at the Empress; the cocktail menu, atmosphere, and service at Q Bar are exceptional and made our celebration feel even more exclusive. You truly can't beat the location right on the Inner Harbour. It was the perfect backdrop for a memorable anniversary getaway, and we will definitely be back.

I can't think of anything wrong with this hotel. Nice big room, comfortable bed. The staff are excellent - friendly and helpful. The breakfast was incredibly good. When I got to Vancouver I will stay here again.

The room was spotless, literally. The bathroom fixtures were shiny with NO water stains! The room was spacious and the bed was so comfy that I had to drag my wife out of bed - we were late checking out because she didn’t want to leave but the staff was very understanding. A friend suggested a hotel that was close but it was more expensive than the Empress, not as conveniently located a none of the old school charm. We went to the tea shoppe before our sitting for high tea and I loved that I was given a’cheat sheet’ to assist me and my wife in choosing our tea. I look forward to a return visit.

We had an amazing stay, everything was perfect.

The best of the best! High Tea was one of the best meals of my entire existence/life.