Good

The location is great and the bed is very comfortable. I love this hotel but the housekeeper didn't clean the room throughly. I found out 1 opened water can left on the floor when I entered the room. The housekeeping manager emailed me to apologize. Hope they will clean the rooms throughly

In general, a good stay. The room — a bit small for the price paid — was clean and spacious. We loved the classy decor. But all in all, service is great as expected as a Fairmount accommodation.

The hotel is very good, but the room space is very small.

总体一般

Location was everything about the empress. Great food at the hotel and near with walkable access to the heart of Victoria. Highly recommend renting a car as a lot of cool castles and beaches are close drives away. The garden was fantastic and live music and salmon at the hotel restaurant was great .

Staff at the front desk are very helpful. Foods in general are pretty good. Breakfast has plenty of options. At the inner harbor waterfront, the location is unmatched. The only thing that I noticed requires improvement is the bath tub window. It is only half closed, so the water easily splashes out on the floor.

The staff are first class, from check in to housekeeping and all those in between

The staff was professional and helpful in every way. The restaurants have a variety of choices to fit all your needs. It is an elegant experience to remember.

Clean room nice staff made our check in early goes smooth and fast.

Amazing staff, great location, scrumptious food

Good location

Our overall experienced was amazing! From the hotel staff,their service and food was fantastic! We really enjoyed our anniversary stay at this Hotel.Very memorable and lovely

Great location. Small rooms for the cost. Hotel is very nostalgic and historical. Very worth while to check it out at least once

A beautiful location and lovely hotel. I would recommend.

Pure luxury…best visit to Victoria ever!

Amazing location. Great hotel. The afternoon tea was a highlight.

Love the property and the history behind it!

Definitely try the elements body treatment at the spa. worth it along with saving time for their mineral pool and eucalyptus steam room. location itself is perfect, close to everything , walking or driving , and staff are great.

Friendly staff