Good

The location is great and the bed is very comfortable. I love this hotel but the housekeeper didn't clean the room throughly. I found out 1 opened water can left on the floor when I entered the room. The housekeeping manager emailed me to apologize. Hope they will clean the rooms throughly

In general, a good stay. The room — a bit small for the price paid — was clean and spacious. We loved the classy decor. But all in all, service is great as expected as a Fairmount accommodation.

The hotel is very good, but the room space is very small.

总体一般

Everything was wonderful!

Excellent

Fantastic experience and stay. Will plan this stay again.

Unexpected pleasure to book in at Gold level. We thoroughly enjoyed our time in Victoria at the Fairmont Empress.

Uno de los hoteles más bonitos que he tenido la bendición de hospedarme . Creo que arquitectónicamente y por ubicación debe estar en los más bonitos del mundo . Muchas gracias ! Y hasta pronto

Property is stunning 😍 Gym a little snug but great. We w joyed the swimming pool more. Being a Gold member gives you outstanding amenities.

Our stay at the Fairmont was lovely. Zero complaints, only wish we could have stayed a little longer. We’ll be back!

Attentive staff

Was not happy about the amenities not being available when I got there. I travel for work and look forward to going into saunas at the end of the day. Wish staff would have let me know about that prior to my stay.

This was by far the best hotel we've stayed at. This was a surprise for my husband on his birthday, he absolutely loved it. Our room was clean and the staff was courteous and professional, We will definitely go back there again when we're visiting Victoria.

This a beautiful property, we mostly enjoyed our stay. However we were disappointed on our first night as we were assigned a room with a lot of street noise, as a result we got no sleep! Additionally the bathroom was tiny and very outdated, not what you'd expect from a 5 star establishment. I gathered that small bathrooms seem to be an overall theme throughout the hotel. On the second night we changed rooms and had a much better experience (with a slightly bigger bathroom and no street noise).

This hotel is great! The staff were awesome and the location was perfect. A few minor issues with our room. A light was burnt out and the fan in our bathroom was pretty dirty. These are things I think should be easily taken care of especially for a hotel

The hotel was great. The stuff was great. Also the room are clean. The pool was so clean and so nice me and my family. We had a great experience with them and every time when I come to Victoria, I’ll try to book there. I hope just the price be a little down Otherwise everything is great.

Excellent location and staff!

Afternoon Tea Service is a must for any family staying here.