The staff was lovely and explained everything perfectly. The room was spotless. I love that they have true blackout blinds. The only reason I give a 4 out of 5 is because it was very hard to regulate the temperature in the room, and my bathroom sink drained slowly, but it wasn't enough to complain about. Oh, and you get a breakfast voucher to Stacked next door. Who doesn't love that? Overall I loved my stay and would stay again.