Everything is good

The accommodation was comfortable and within walking distance of the downtown area. It also had a convenient parking lot. We really liked the accommodation overall, but the only drawback we encountered was that the drainage in the bathroom shower was not very smooth and water would often pool.

Excellent location. Staff was rude. View from the window was an air conditioner

Broken Fixtures, Unfriendly Staff, No backup at hotel

Location was great, staff was amazing but the hotel room was very warm out… dents and scratches on the doors, shower floor was all scratched and looked dirty. It’s been somewhat renovated but not well done.

Lovely hotel, very central location within Banff

nice location

Had a nice time.

Right downtown. Walk to anything. Super comfortable bed. Convenient restaurant and bar right on main level.

Spacious, within walking distance to pretty much everything- shopping and restaurants…and most importantly, just right across the street, the Banff High School, the Roam bus stop for our Superpass tickets to both Lake Louise & Moraine Lake….

Great hotel and in walking distance to everything!

Great location

Maintenance is lacking…at least in our room…the doors look like they’ve been around for the past 50 years and just painted (poorly), the shaving mirror looks like it’s ready to fall off the wall, the exhaust vent in the washroom is the original…again looking 50 years old, the heating baseboard is falling apart……although they have done upgrades they failed in not completing them (likely to reduce costs). The main entrance and amenities are excellent and recently upgraded giving you the impression when you walk in that it’s a great hotel, but failed when it comes to the rooms. Overall I was not impressed, especially for the price they’re charging.

Excellent location, restaurant on site , also offers free E bike rental. Loved our stay

great location and great hotel

Would have liked there to be a gym

Great central location with a fantastic restaurant and adjoining coffee shop. Excellent staff throughout the property!

Lacks some basic requirements

Accessible to everything. Nice room

Great location in Banff, wonderful restaurant