服務員態度有待改善

古樸典雅，配上森林氣息的莊園酒店。餐廳水準佳，客房舒適。就是泳池略細小。

The perfect place to relax

Great

Amazing location in the new forest but possibly showing its age in areas

Beatiful spot in the New Forest, comfortable rooms, and plenty of outdoor space, a spa and outdoor pool to enjoy a summer break. We look forward to returning again.

Came here for a wedding. Flooring ont he ground floor meant a sewage smell Throughout the main bedrooms. Was not what was expected for money paid sadly.

No where to sit around the pool , no chairs

This was generally a lovely stay. The hotel is beautiful and in a great location with large formal English gardens. But there are certain things that could’ve been better. 1) The aircon wasn’t working in the room we were initially given. I understand this is quite a common problem. Staff were very accommodating and offered us a new room for the next day, but the first night we had to sleep with fans. The next room was better, but aircon still not great. I’d suggest for a 4 star hotel that they prioritise sorting this out. Otherwise they will get an increasing number of complaints. 2) There aren’t enough loungers around the pool. This is easy to resolve and will greatly improve the experience if they add more. Otherwise this is a lovely hotel with good facilities and helpful staff. I raise these points as they are helpful for other people and for management to resolve key things.

A fairly high class hotel with a lot of staff. Some slight signs of wear in the bathroom but it was large like the bedroom, with a comfy bed. AC was a little unreliable, switching off when it wanted or freezing the room at times. Worst experience was on the Sunday when one whole corridor of rooms had what must have been an explosion of raw sewage. The maintenance staff worked hard but the stench of raw sewage going to your own room or the lounge bar was overpowering. Same on Monday, although not quite as strong. Nothing said by staff, even when I mentioned it at check out.

Excellent experience

Rhinefield House is in the most beautiful setting. There is plenty of outdoor seating to enjoy the gorgeous surroundings and the outdoor pool is a wonderful bonus in warm weather. Right on the doorstep is the New Forest and is within easy travelling distance of the coast, with Lymington being a particularly lovely spot. We had excellent food with two restaurants to choose from. We had a perfect weekend.

Lovely hotel! My only complaint would be the air con wasn’t great but it was a lovely stay!

Beautiful enviroment. Airconditioned rooms and most areas. Most staff very helpful, but some rather one-dimentional and got flustered easily. Would come back as it is the best hotel in the area.

What's not to love? It's peaceful, it's quiet, it's beautiful, and it's tucked away in the middle of the New Forest away from all main roads and disturbances. We've been many times before, usually just to spend a few hours chilling in the bar or in the garden, and we'll continue to go back time and time again.

Overall great staff and great venue.

We had a really lovely stay.

A wonderful location and the property setting is breathtaking. The grounds are beautiful and an evening walk shouldn’t be missed. All the staff were helpful and made every effort to assist. Breakfast a little chaotic but again, staff were trying to help where they could. Our room was clean and comfortable and had all amenities we needed for a short stay. Public areas of the hotel were a little tired but those in the older part of the hotel were interesting and we could understand the wedding venue use. Our main gripe was about the poll. We had booked the hotel on the basis of the outdoor pool. We were disappointed as it is actually quite small (for the size of the hotel) and there were only three sun loungers that were immediately taken and kept by the same individuals all day. We felt pictures of the pool area provided led to incorrect assumptions about possible pool experience. No other areas were available for relaxing and sunbathing. There were wooden and rather uncomfortable tables and chairs on the patios that guests used, but these weren’t really suitable, especially as seat cushions were hard to find. Overall, a lovely venue, just in need of an uplift but not a place offering r&r round a pool.

Amazing stay - staff could not to enough for you - shame about Spa was the only disappointment

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