The staff at Leonardo, Middlesbrough are exceptional!!! That's why we love the hotel. Thanks again Geraldine

Hidden cost of car park pay on checking out nothing about when booking and always full, The young, tall receptionist of Indian origin was burping behind the front desk as we walked in and didn’t even apologise. Overall, this wasn’t the best hotel and the service wasn’t great either. The female receptionists were very friendly and helpful, but the rest of the staff seemed as if they were there against their will. Their attitude and behaviour were very unpleasant.

Not all rooms were air conditioned as advertised. Pool not very useable with swimming lessons

It’s a double standard room but just a double bed and even no table or anything I can put my pizza on. The reception hasn’t tell me need a code to leave the car park when check in so need to go back and ask for it. Overall not a good experience.

Everything regarding the hotel was spot on

Hotel staff were very helpful and the hotel was good. Car park isnt all tha5 big and we wasn't able to park there, being disabled and needing close by parking wasn't helpful as there wasn't many accessible parking spots

Prima verblijf , ontbijt prima . Badkamer Op zijn engels . Service goed ligging perfect

Good place, happy with the room and facilities. Loved the location which was not complicated from the motorway. Staffs were friendly, polite and always helpful. Breakfast was great.

Hotel clean enough and can't fault the fact it has a small pool, sauna and steam room along with a gym. Breakfast staff nice and friendly, room was seemed clean. On the downside no for the room, no air con or fan in the room and a lot of road noise especially with window open (still audible with it shut also, despite being on 4th floor). Only two sets of towels in the room even though there were three of us staying in the room. Plug sockets next to the beds but no usb ports. I'd paid for breakfast with my booking but reception said we didn't have it despite me showing him confirmation we did. I had booked through Hotels.com / Expedia and i was told it was there problem not the hotels so that was really helpful !! Car park wasn't the biggest and cost an additional £8 or £9, there is plenty of other car parks nearby which i think cost a similar price for 24hrs.

👍

Arrived a little earlier than check in and didn’t expect room to be ready but did expect to be able to get a drink but bar closed….it was 2pm on a Saturday afternoon!!! Disappointing. Hotel in great location and breakfast was great.

Great hotel, nice clean room, a bit on the small side but more than adequate for a 1 night stay. Breakfast was quite nice with a decent selection of food. Staff were pleasant although I did have to ask twice for a receipt for a coffee I bought from the bar. The server inadvertently put the receipt in the till and went on to serve someone else.

Starting look a bit tired but good for the area, went to iron a shirt for work & board was well in need of a new cover, it’s the small touches that make the difference, single glazed windows do road noise was apartment

Rooms were dirty! Stains all over the carpet. Dead flies all over the windowsill. Locks broken on the windows so couldn’t be opened or closed, just constantly ajar and in a windy area so just a constant whistle. When ordering food starters and mains came together, and the waitress then said you need to tell them when ordering that you wants starters first….. I mean isn’t that the point?!

the hotel was clean, and well positioned close to amenities with friendly and helpful staff. The breakfast was hot and plentiful. There was enough parking for all guests. This hotel was the better one in the area having colleagues in others close by. I will certainly return

Great

Nice for a stopover

Old and dated

The room was clean, breakfast was hot and plentiful and the gym and pool were a great asset. The staff were very friendly and helpful and gave great service

Very friendly staff. Great breakfast.