Staff were friendly and always engaging and friendly. Only two minor draw backs, not enough steps into the pool, I'm 75 and needed help from mjy husband to get out. The second issue, we settled our bill the night before our departure so we could make a quick exit to make the airport in time with the protesters blocking roads. In the morning we wasn't allowed to drop the keys and go, and was told we still owed 18cents! After spending around 1.5k, 18 cents! Really? We'd settled the bill in our eyes and this did spoil our day and imagine of the hotel as petty, nit picking and small minded jobs worths. It also put pressure on our time tsble as the lady that was going to hrlp allowed others to be dealt with, hence jumping the queue.