Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area.

The bed was so comfy and the staff were lovely :)

Very clean and comfortable

Spotless room, friendly and efficient staff, secure parking and easy access to the town.

The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards

Great

This hotel is fantastic. I chose it because it was in the perfect location, right in the heart of the Montpellier area of Cheltenham. Inside, it’s stunning and the staff are all so helpful. The room was clean and spacious, and we enjoyed having free bathrobes and slippers. Whilst you can hear other hotel users, it’s an old building so just part of the character. Parking is available in a decent sized car park next to the hotel. You have to pay, but it’s secure and convenient.

Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.

Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!

The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep. for a ge

Great location hotel smart and clean staff excellent

Amazing visit. Staff were amazing very happy

.

Yes it was very good only problem room temperature was not very good room cold

very cold room

Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.

Staff lovely. Food very nice.

Noisy room, bar to small not enough seating areas.

Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City

Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.