We were disappointed. Bath had one light which dimly lit. What 4 star location has plastic glasses in the bathroom. Extra charges for clean pool towels seemed excessive. Staff was friendly. Best part was the nightly entertainment. Violin and piano player was absolutely excellent!!! Location was convenient and their shuttle to Santorini an appreciated service.

Es un hotel muy agradable, con música en vivo diferente en el lobby bar cada noche. La Plaza Tassonesta a 18 min a pie, pero el hotel ofrece traslado cada media hora. Las habitaciones son de buen tamaño y el baño también, pero la regadera es muy pequeña. Es un hotel tradicional, no es moderno, pero las conchas se ven viejas. El desayuno buffet está incluido, muy bien servido. Todo el personal fue siempre muy amable, en recepción, limpieza de habitación, en el restaurante y en los traslados.

Staff not friendly, did not look at their customers. Beds were hard.

The hotel was very nice, but there were some issues. There was some exceptional staff members that went above and beyond; Angelo in the dining room and Carmen and Joseph at reception. Some of the other staff members at the reception were very hard to deal with. The hair dryer in the room kept shorting out and the air conditioning didn't work so well. The pool was very nice as well as the lounge areas.

Our overall stay at hotel Caravel was great - - disappointing factor was that we had a room with no balcony. From our observations of the hotel it looked like we got 1 of maybe 3 rooms in the entire building that didn’t have a balcony which was unfortunate when we were there for 5 nights. We also discovered on our 4th night that there is a 2-level rooftop solarium which I think the hotel should advertise better as the views from the top are fantastic over looking the Bay of Naples and Vesuvius. The hotel was very clean with very little noise. The pool area was never too crowded which was good for a relaxing day. Sorrento town is a 15/20min walk but the hotel offers a complimentary shuttle bus to/from Sorrento throughout the day which may be booked in advance. This was a nice surprise as we didn’t realise this was offered prior to arriving. The Sant’Agnello train station is approx 10min walk away also which is good if doing a day trip to Pompeii (30/35mins by train and costs €3/4 one way) Overall a good stay here and would recommend but feel the hotel should promote more of their great offerings online

Ok property and nice dinners however I wouldn’t rate it as 4* hotel

The reception staff were extremely rude, double charge you for taxes

Séjour tres agreable avec belle piscine, rooftop agreable, navette gratuite pour Sorrento. On a aussi apprécié le petit-déjeuner et le diner. Parking sous terrain à proximité avec tarif pour hôtel (18€). Hors ZTL.

We stayed as a family of 4 for 5 nights and had a lovely, relaxing stay. Being able to order a La carte in the evening was a great treat. The shuttle bus to Sorrento was helpful. Responsive and kind staff. We had a lovely holiday. Thanks.

Really wanted to give this 3.5 stars but the system won’t let me. Good points: well isolated from traffic noise. Aircon on all the time. Pool and loungers well located and sufficient. Breakfast. Transportation service into Sorrento. Not so good: internal noise insulation poor, i.e. noise from adjacent rooms (particularly toilet flushing). Don’t bother having dinner there as other local restaurants are much better and cheaper.

Very well equipped and clean, nice hotel. Pool, tours, delicious meals, shuttle bus with the professional hotel staff made this a great stay at reasonable prices. Very polite helpful staff made everything smooth. Live entertainment at night too!

Basic property about 20mins walk into Sorrento. Hotel room was dated. Mattress was sloping to one side and the acoustics in the room was awful. We could hear people talking and walking around in the rooms above and next door. You could also hear them using the toilet as if it was in your own room.

A good full service hotel. A good place to setup base in sorrento. The shutle was very convenient to keep you close to town, but allows you to escape the tourists to a quieter part of the area. Room was good enough and although a bit dated, it actually adds to the old world charm of the hotel. The restaurant was great with a rotating dinner menu and the selection of pastries and cakes was impressive. The restaurant staff we're fantastic and really go out of their way to be hospitable.

We had a great stay. Great location considering budget. Staff friendly and enjoyed the breakfast.

The waiters were very nice , the hotel is not 4 stars ,everything inside belong to the sixties, no way to go around the city unless you call a taxi which hotel take percentage of as the taxi never use the meter .

Good property. Location OK if you can walk a bit. Shuttle service twice an hour (need to book). Nice pool. The main concern is the personnel. At least we had too many negative surprises: - Keys to someone else's room: Got keys to a room where we found someone else's luggage and belongings... They moved it out and we settled for a while and started to unpack. Then were asked to move to another room. Not great. - Head(?)waiter acting quite impropriate to several guests: E.g. Kissing women's hands. Worst we saw: pulling a hair from a lady's eyebrow at breakfast! - Inaccurate bill from pool bar service at check-out: As we only had one order I challenged the amount and asked for the receipt from the bar. "We can't get it, we only have the amount"! I tried by explaining that the amount cannot be right but got only "I'm sorry". When being persistent we got the receptionist to check at the bar. Came back and were sorry that they accidently charged two bottles instead of two glasses... Perhaps we were unlucky?

This hotel is a little dated but spotlessly clean with staff that are friendly and very helpful to your every need. Pool was great and the location was superb....walkable to Sorrento but they have a free transfer bus which is handy. No complaints about the food though we only had breakfast every day and it was decent. Not all rooms have balconies so it's best to make sure you have one if thats your thing. All in all i would rate this hotel as a 9 out of 10....suited us.....good value for money.....

Quaint hotel, great service, the restaurant staff especially are amazing. Near some exceptional restaurants, walking distance from Sorrento, plus the shuttle bus makes excursions easy.

Lovely hotel. Spotlessly clean everywhere. Very friendly and helpful staff who can’t do enough to help. A 25 minute walk into Sorrento which is a long way in the heat but the hotel provides a frequent free aircon shuttle bus there and back. Also lots of lovely bars and restaurants near to the hotel so you don’t have to go into Sorrento centre if you don’t want to. We ate in the hotel each night. Menu different every day and lots of variety and always something we enjoyed. Pool was clean and never too busy. Plenty of sun loungers. Hotel provided towels for the pool. Rooms spacious and fantastic aircon. Great views of Vesuvius and sunset from the roof top terrace. Would love to stay here again.

Had a lovely stay . Shuttle into Sorrento was great . Liked the location . Helpful staff