Friendly and polite staff. Hotel located in town center with lots of shops and a variety of restaurants nearby. The on-site car park is first-come-first serve and becomes full early. Be prepared to park in off-site paid car park if you drive.

服务周到热情，房间舒适，早餐很美味，入住体验很好👍

酒店舒適寧靜乾淨，外面的環境靚，給人舒服感覺。酒店早餐好味豐富。晚餐一流非常好食如果有下次我一定會再book你這一間酒店。

Perfect location if you are wanting to explore Canterbury. Close to the Canterbury West Station and right in the middle of the historical and walled part of Canterbury.

Great location staff very friendly and helpful Rooms need updating

It was a unique old hotel with many quirks. The bed was comfy and housecleaning did a great job. My beef was in the lighting and the glass entry to the bathroom, which is very problematic at night when the lights are off. In order to see where you are going a light needs to be on and the light above the closet and under the step were too bright to be left on. So if you do not want to wake your partner it needs to be on or you need to get to the room door to put on the bathroom light. One could easily walk into the glass by accident that is in front of the tub. We were there for three night. You need more storage ( drawers for clothing ). Reception staff was good.

Room was spacious, decor of room probably needed maintaining a little better. Staff incredibly friendly and helpful. Ideal location if you want to enjoy Canterbury nightlife.

When we booked, it didn’t seem clear that there was only a specific type of room we could book to bring a dog. I was messaged after booking and was asked to pay a bit extra for a different room. When we arrived we also were asked to pay a fee for bringing the dog with us. If you are sensitive to light you will need to bring an eye covering as the room was illuminated by light coming from the hallway and the edges of the curtains. Also, the bed was soft. We had dinner here, which included chicken breast from the “large plates” section of the menu - a lone chicken breast for £20. The staff were kind but overstretched. When we had breakfast, the event took about two hours. We really needed to get going but were waiting for our order. As we had a dog with us, we were informed at breakfast that we couldn’t enter the restaurant area and were asked to sit in the bar, which was unstaffed. Later, someone came to take our order, but we hadn’t seen a menu. When our food arrived, it was the wrong order. We had to go into the restaurant three times to find out where our food was. Luckily I was with my wife, as I don’t know how this could have been done on my own with a dog. Drinks were also self-serve, which would have been impossible if I was alone with my dog. Eventually we got our breakfast after 2 hours and took it straight up to our room as we had to leave.

Great location, but the room was very tired and shabby. Poor quality finish and in need of updating.

This was a lovely hotel extremely well-situated close to the center of old town in Canterbury, no more than a 5-minute walk to the cathedral, and with a small market conveniently located next door. The staff were wonderful, and the room couldn't be beat. I ended up in the top floor suite, with a comfy living room, lovely bathroom, and wonderful bed and bedroom. I was traveling solo, but there was ample room in the suite for several people to gather and relax. (There were even some board games!) My absolute favorite part was the private balcony, which had plenty of seating and wonderful views of the cathedral and city. Having breakfast in the hotel was a convenient option, although I would suggest ordering hot items a la carte off the menu instead of paying for the breakfast-included rate. (Although it wasn't expensive, I wasn't able to substitute it for my preferred breakfast.) All in all, this hotel was an extremely comfortable and convenient place to stay, and I would absolutely stay here again!

Great place to stay in central Canterbury.

Would like to have a fridge in the room to keep water and drinks cool and aircon was set and could not Be changed in a heat wave not ideal otherwise was great stay.

Great location for the centre of Canterbury and access to the cathedral, shops and green spaces. Air-conditioning in room a bit noisy, but otherwise room met our needs. Ideally a coffee machine in the room would be better and a mini-bar. What we didn't like was the fact that we had booked a continental breakfast, but you could only order one item from a menu, and coffee/juice and the buffet offered was only cereal and fruit. Not sure how this is continental as would have expected pastries/croissants, yoghurt, meats/cheeses etc.

Great location. 5 min walk to every place you’d want to visit. Great A/C. Spacious room. Helpful staff. I’d definitely stay here again. Only negative is the included breakfast is very light.

Perfect position lovely hotel

Contemporary clean and airy room with comfortable beds and very helpful staff. Excellent breakfast.

Saknade fönster i rummet och vi inte någon utlovad kontinental frukost. Utlovad parkering låg 600m bort.

I stay for my husband’s birthday treat, however when we arrived you only had 1 person on check in and the que was out the door so we stood there for 30 minutes waiting, to then get in our room and find no plug for the bath, my husband hit his head twice once in the shower and bedroom as the room had a tilt (wasn’t any mind your head signs) breakfast was advised as a continental however we got 1 bit of toast and a croissant, overall not a great stay.

Location is the best, very unique hotel, friendly staff

Veldig varmt i Canterbury da vi var der, og aircon var ikke satt på i forveien. Fikk byttet rom. Rommet hadde godkjent aircon, men heller ikke mer. Vifte på badet som bråket hele tiden når man skrudde på lyset. Varmt badegulv midt på sommeren. Ingen hånddusj. Ikke kjøleskap. Ødelagt sofa. Nonchalant personale. Vil ikke anbefale dette hotellet.