Staff support was very lacking. Tesoro has been my preferred Cabo location for quite a few years now for visits both personal and business, especially the last 3-4 years when on tour with a band performing at a venue located WITHIN the Tesoro complex on the Marina.
For the last several years, it was no problem for band members - professional touring musicians - to use a Tesoro hotel room for changing clothes and storing personal effects during the performance for a few hours. Suddenly, the hotel has decided that, even though this in no way impacts the number of guests actually staying in the room or consuming any other amenities, only a registered guest with RFID wristband can use the very space that was booked and paid for, even for a few minutes. Highly unreasonable and frankly unheard of across decades of global travel.
Formerly a favorite property in Cabo, can no longer recommend Tesoro as traveler friendly if you happen to stay there and may have friends/family who may want to stop by - best find alternate accommodations!
Incredibly disappointing after so many great years, not to mention the poor upkeep (broken toilet flush mechanism, shower door that doesn't close and leaks everywhere).
Completely understand the need for a policy preventing large groups/parties/etc. but they have gone way off the deep end of reasonableness with this current setup. I'm sure there are other properties who will appreciate my regular business and referrals.