Lactose free milk would be a good addition to breakfast options

Nilesh our room steward was excellent and very attentive. Paul, Abbi and the rest of the restaurant and Bar staff were excellent, very helpful and very attentive. Carlene and her colleagues at reception were very helpful and attentive. We found everyone to be very helpful and attentive and everyone went all out to help make our stay enjoyable.

We stayed in a standard twin room. The staff were very helpful and friendly. Also they were lovely with regard to our friends, whom one of them were celebrating their birthday during our stay. They kindly put a card and lovely chocolates in their room, which was a nice surprise for them. I used the pool and my husband used the gym. Both of which were good, along with the showers and lockers. We also were given towels for the pool and a gym towel to wipe down the equipment after use and were not charged extra for this. Unfortunately we didn’t have time to try out the hot tub, so cannot comment on that. Our rooms were very clean throughout and the beds were comfy. A hairdryer was there for convenience along with a little fridge and a safe. The only thing negative was no usb’s in the room for charging our phones etc (they could easily update the plug sockets with these). We asked reception for a plug with a usb but they only had one which was already being used by another customer. Also our room was rather tired looking and needs updating. The breakfast was wonderful! Something for everyone, including high chairs for children. The hotel was close to a bus stop (41 & 42 go straight into town) Buy a puffin pass at the terminal downtown. Don’t top up online, do it at the terminal because it takes 48 hours to load on your card. Plenty of parking. Lastly but not least, the grounds were lovely.

Tout était parfait dans cet hôtel. Le personnel très souriant. Le petit déjeuner parfait. Le spa très bien après une journée de balade à découvrir Guernesey. Peut-être demander que le personnel parle un peu le français quand on ne parle pas du tout l'anglais. Merci à la réception de nous avoir aidé quand notre ferry a été annulé.

Breakfast was good

Great staff strongly contributed to the excellent stay at this hotel.

Great property spa and outdoor areas beautiful. We enjoyed the lounge but did not eat on property. Golf course and 19 clubhouse both excellent too with top gold driving range and mini putt. 9 pound cab ride back from town and you can walk down in about 20 minutes.

Superb place for a stay, food excellent

Établissement très agréable et personnel aux petits soins. Tout le monde a été adorable et serviable. Petit-déjeuner très varié et copieux. Piscine, jaccuzi, hamam et sauna, très appréciables. Ça a été parfait du début à la fin, nous y retournerons avec grand plaisir !

Lovely garden view double room with a balcony and an additional bed for my son. Our bed was comfortable but my son is 11 and found the temporary bed too soft and small. Lovely fresh breakfast, lots of choice of continental and hot items, although some cooked items were warm rather than hot. Impressed by the local apple juice too. Enjoyed the pool, hot tub and steam room. Under 16’s not allowed in hot tub, steam room or sauna which is right as they are too hot for them! Unfortunately that there are only 2 times when children are allowed in the pool; 9-10am and 3-4.30pm. We arrived after 4pm so we’re only able to use this the following morning, but it was clean with good changing facilities. We didn’t have time to use the tennis court as we only stayed one night, but hope to next time!

Really lovley serivce. In particular Pamela and breakfast manager who were so kind to our children. Bit of a shame to only be able to use the pool at 2 set hours a day as with things planned it meant they didnt get to swim.as much as they would like. Bathroom slightly tatty.

Personnel adorable, petit déjeuné très bon!

Yes good breakfast, facilities quite dated, which is a shame.

Clean tidy but dated furniture with old wood smell in the room. Amazing breakfast and great facilities. Well positioned in the centre of the Island and accommodated a huge group of visitors together

Excellent

Fantastic staff, couldn’t do enough for us

Great stay again. Quiet rooms, friendly helpful staff and a great spa/fitness area

Yes

The whole ambience of the building is welcoming - as are all the very helpful staff.

The pool facilities were very clean and well maintained The staff at the hotel were excellent. All polite, and very helpful and engaging.