Overall the staff are well trained and exceeded expectation, especially front desk and restaurant Mr. Chethan.

Absolutely fine hotel

此次訂房因我已支付連續4天的住宿費用, 且不能退款. 但第一天因交通因素未能入住. 第二天晚上入住時飯店經理告知所有客房都客滿, 無法安排我們的住宿. 要我們另找其他飯店住宿, 並告知是我們的錯誤, 理由是第一天未入住沒有打電話告知飯店, 且所有訂房都全部取消. 經我當地客戶極力表達此為不合理的處理方式, 因為我們都已全額付款. 經過協調及極力爭取, 他門拖延了1.5小時才給我們不是我們預訂的雙床房, 我們對此次的訂房非常不滿意.

Great location needs renovation which has commenced.

Room very clean with most amenities. All staff well trained.

The Hotel Ambience is great but I suggest it requires renovation. The rooms look quite rundown and outdated compared to other similar class properties. The curtain of our room No 423 was torn and that gave a very unpleasant look. We also had the experience of meeting 2 cockroaches in the Room. We complained and requested for change of Room that was done immediately. Otherwise staff was very pleasant, well trained on hospitalitity, and the food was Good.

My stay here was splendid - My wife and I loved it here and the staff is so friendly and welcoming! We had a early morning flight (6:30 am) and the staff here prvided us packed breakfast with fresh fruits promptly before we left - all we had to do was inform them a day prior and that’s it! We weren’t expecting this kind of service! Suffice to stay - this is our go to place everytime we are in Pune

Lovely rooms, location, ambience Staff and service were wonderful Airport pick up was bungled up and we ended up waiting but the hotel was very apologetic and waived the fee due to inconvenience caused. Their customer service response was appreciated.

The room condition was okay but old. Need to renovate the flooring. The food was delicious. The front service was not up to the mark.

Excellent in every way

Excellent Service !! Well managed . Very Impressed.

Excellent Service !! Well managed property shout out to Titli !!

It is an old hotel. The Indian restaurant was hard to access for a handicapped member of our family. Breakfast was good. Beds were adequate

The food quality left much to be desired. We ate at the restaurant twice but the food was low on the quality scale.

good

Great hotel and excellent service. Rooms are a bit worn and textile’s as well. Needs a bit of refurbishing. Old style is charming and I can still recommend the hotel.

Had good experience

Comfortable and a good value.

Excellent stay, great hospitality, well trained and courteous staff to make sure that your stay is comfortable. Although, breakfast choice needs improvement.

Friendly Staff and helpful!