I asked for extra towel, it took an hour and I had to call 3 times. Too slow. Check in staff (male) at 16.30 not friendly enough as hospitality worker. Why there is no slipper inside the room? But nice bed and clean. But my opinion this is not real 4 star hotel. I am a frequent traveller as well as tourism business travel agent. So I might think again to use this hotel. Thank You.