We arrived for a late check-in after a tournament. When we got to our room the bed looked fine but the carpet had staining on it from food spilled and there were chunks of food in front of the pull-out couch. The bathroom had hairs in the tub and a dust full all around the wall of the bathroom. When I went to let the night clerk know he wrote it down and said he’d let housekeeping know in the morning. I asked for a different room or even a vacuum to clean it up and he said there were none available but offered towels to put on the floor. He also said there were no other rooms available for us to change rooms.
I was staying there with my son and when I went to open the pull-out couch the sheets looked clean, but the was a huge hair on top and several smaller hairs too. So, my son and I ended up sharing the king bed.
We were happy the pool was still open when we arrived. However, the hot tub was broken or not running and the pool was freezing (I was shaking so much I only lasted about 10 minutes). I had also understood their was a continental breakfast, but the only breakfast available is at Denny’s for purchase. We have stayed at this hotel before and had good experiences, but it seemed that things are not being well looked after and the floors and rooms are generally dirty.