The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The staff were very friendly, especially the bell guy, who was warm and polite. However, the room was a bit dated, and the bathroom towels were not very clean, which didn’t quite match the price of the hotel.

Everything is at the average level except the showering. We got problem of the hot water, which was unstable and the staff could not help. Which was at the midnight 12. Room is a bit old but clean . Breakfast is just common and nothing special.

Stayed here for two nights. The main advantage is the location, only a few minutes walk from the main square. Room is basic and standard but clean, and the point that I liked about the room is there is no carpet. Wifi connection is good.

Check in (11:00am) 跟Check out (9;00am)的時間蠻特別的 很適合一大早抵達 或是一大早要離開的旅客 早餐四點就開始也是很適合一早要出門的人

Estava tudo simplesmente perfeito! A equipe é super cuidadosa e prestativa. Estava viajando sozinha e me senti cuidada. Quarto perfeito, cama e roupa de cama confortável, chuveiro com boa pressão. Café da manhã delicioso, pátio interno lindo! Um carinho especial para a camareira Pima que é puro amor transbordando em forma de cuidado! Com certeza voltarei a esse hotel em minhas próximas passagens por Cusco!

I was charged for a towel! That is a first!

This is a fantastic hotel in the city center. They helped us arrange a taxi to Ollantaytambo and allowed check in as soon as our room was available. 100% recommend this hotel. Beautiful too!

We decided on the Novotel because of the covered courtyard. The pictures didn’t do it justice it is a beautiful historic building which is extremely well run from the front desk to everyone in the restaurant and breakfast area. We opted to have our last drinks of an evening in the yard as it was so magical at night. The location is within an easy walk of everything couldn’t have asked for more.

Terrible service

Perfect location, nice spa amenities, great restaurant, and a good breakfast buffet. I really like the atrium area, a calming place to recharge after a day in the city. I wouldn't hesitate to stay here again!

Nice hotel with a beautiful central lobby.

Lovely courtyard, friendly staff. We had to leave early sp the packed a lovely to go breakfast

Excellent staff.

I loved the terrace

Beautiful lobby, friendly staff, nice and clean rooms. My only complaints are that the hotel is a bit chilly and the restaurant was slow, although the food was good. Overall, a great hotel for the area. Would stay again!

Noisy. We had our room next to the cleaning closet. Loud walkie talkie at 0600. Place was other wise nice and clean. Breakfast was fine but service was a little lacking in attentiveness.

The hotel has a good location, staff very kind and helpful.

Beautiful hotel. Service was top notch. So much staff willing to help. Restaurant and bar inside. Perfect location. Walkable to the main highlights. Restaurants and shops 1 min walk away. Definitely recommend

Muito boa localização, ótimo café da manhã, funcionários atenciosos, prédio bonito e hotel confortável. Tivemos problemas com o chuveiro e o aquecimento na primeira noite. Ficaria novamente!

Nice hotel close to main city attractions, clean amenities, staff very friendly, great breakfast. Airports shuttle/taxi available on request