Hotel is a bit run down, staff very abrupt

Didnt make up room after first night. Gave up on dinner after 2 hour wait

Room was spotless, staff were very friendly

Nice hotel with friendly staff, good parking and a pleasant reception area. Bowling was great fun and reasonably priced, and the lounge bar was a lovely relaxed space. Breakfast was excellent with lots of choice and a beautiful view over the lake and golf course. However, communication around the spa was disappointing. It wasn’t clear at booking that the spa was an additional cost, operated on 2-hour slots only, or that robe hire was an extra £5 per person. I’d emailed in advance to book the spa but was advised to arrange it on arrival, which was difficult as it was Valentine’s weekend. Despite being advertised as having a hot tub, there wasn’t one, and the spa itself was quite small. There were no room service menus in the room and the menu found online was outdated. Our suite was clean but dated with a car park view, and one side of the bed had no plug socket. Dinner was excellent despite limited menu choices. Our key card also stopped working before the 11am checkout time. Overall, a pleasant stay with some great highlights, but clearer information and communication would make a big difference

We stayed in a loft room which was very clean and bed was comfortable. Hotel is located in a very quiet area. The spa facilities is one of the best we have ever been to. But be prepared to pay to use it if your room does not include this. Read the small print. Restaurant staff was wonderful especially during breakfast. We will stay here again . Thank you

Staff and clean room

Lovely evening night away at Hellidon with my partner, recommend to use the spa facilities later in the day as it’s quieter. We had a lovely room over looking the beautiful countryside, room had everything we needed & very quiet. Evening food was delicious, special thank you to Karen and the young gentleman behind the bar / serving food - both very helpful, kind & wonderful members of staff. Both deserve a huge pay rise!😁

The room needed updating.it was old fashioned.the wall paper was falling off.the lamps didn't work.the staff were very friendly helpful polite

Room was nice and tidy .. massive bed and breakfast was brilliant

I had a lovely room and the staff were excellent

Very pleasant hotel cmfortable bed, was given a family room so polenty of space.

Hotel easy to find, check in quick and efficient, rooms nice and clean and breakfast was good. Only complaint is that our stay was for a function at the hotel. There was a wedding on as well on the same evening and there was only 2 bar staff serving at 2 bars, therefore long waits for drinks. Apart from that a good stay

Nice big suite, the staff were excellent

Room was leaking water and we were changed to another room. New room had no hot water for 3 hours on Saturday night

The room was good, nice size and plenty of storage. The only downside was our view which overlooked a loading bay and the hotel reception roof.

Clean and spacious, with a lovely view

Breakfast very expensive at £20 per day. Room was cleanish but had a bad smell. Bed was comfy

The staff are friendly, although tough to find at times. Spa is AMAZING and my massage by Daniela was fantastic! Food was ok and overpriced. WiFi and telephony networks are awful.

Warm and friendly receptionist. Huge room - ideal stay experience.

Lovely size room clean and comfortable. Great hotel and great gym. Felt £20 to use the pool as a resident was too steep though which was a shame as I was looking forward to it but couldn’t justify that cost