Washroom

A little tired. Light in Ambassador room constantly flickering, safe broken, bedroom furniture tatty. 45 minute wait for pool towels. Breakfast a little greasy & oatmilk out of date.

The Hotel may have once been 4 Stars - but I doubt that rating came this Century. The paint in the rooms is cracked and peeling. The place just looks tired.

The staff were very helpful and attentive. The suite was large but dated. Everything worked how it should and the spa facilities were brilliant. The breakfast was a bit basic and the same everyday but it filled us up. The location was easy to get to and the place looked exactly the same as the pictures.

The hotel is very good and very well located, it just needs more attention in general, for example, the painting of the hotel and the restaurant, because everything on the menu is never there, Suggest be part of group hotel.

For the price we were surprised at what a lovely hotel it was and how friendly the staff were to everyone. Definitely recommend.

The staff were very friendly and helpful. The rooms were really nicely laid out and spacious. The breakfast was really tasty and a nice variety. The only disappointment was that the head office had not correctly scheduled staff on Christmas eve and we were not able to enjoy the pool. My kids had been looking forward to using the pool so were very disappointed that they could not use especially when we had confirmed with the staff at check in when it would be open.

I've stayed here a few times now for work. Good location. Easy parking. Friendly staff - every single one of them - from reception, to bar staff, to cleaners, gym staff. Cannot fault them! Nothing is too much! Food is amazing. I am yet to bave a bad meal there. Gym and pool - both bot overly big in size - but they've never been too busy to use. This will definately be a regular for me. Ive stayed in other local - spa' hotels in Basingstoke for double the price - however i go back to the Apollo every time! Such a comfortable stay, amazing value for money and amazing showers too with good water pressure!

The staff were very helpful

I arrived a day early by accident 😬 but the staff were amazing and changed my day for me which i was truly grateful for. The room was spotless with a heater, fan, iron, hairdryer, kettle etc... I had a lovely evening swim in the heated pool. I didn't eat there as i was with my 13 year old daughter so we went to the nearby shopping center for food and a mooch around but the food at the hotel smelt so nice and it looked good with a nice bar and lounge area. Would recommended and would certainly stay again 😊

Would not give me a VAT receipt after my stay which I needed to claim back as I was travelling for business. My room was fine but my colleagues room was below standard. Staff were ok. There’s a new trainee on reception who’s an absolute weapon. Wish I got her name. When I was checking out there were two police cars outside arresting someone I’m guessing was a guest at the hotel and this was at 6 in the morning!

Exec room with massive stain on floor and dressing table. Gym very dated and cramped

Everything was on point

Friendly

Good location, excellent friendly staff

Great location, really friendly staff

Not had Breakfast, staff freindly Bar ok Suana room needs a full hygiene check over between the boards algie ?

A little dated but fine

Hairs in the bath tub and sink that weren't mine. Bottles and glasses strewn along the corridor. Really run down

Good no issues, breakfast was worth it