We experienced an issue with the toilet during our stay. It was draining slowly and incompletely, and when we tried to call the front desk, there was no response. Therefore, we went down to the front desk, where only one staff member was available. When we reported the issue, he informed us that there was no on-site housekeeping service to assist with the problem. Instead, he handed us a plunger and asked us to fix the toilet ourselves. Luckily, one of our friends was also staying at the hotel, so we had to use their restroom for the entire stay. I have stayed in other Hilton hotels, and this is the first time I have had such an experience. This situation is unacceptable, and we are requesting a refund.
