住宿的那一晚有個婚禮很吵一直到半夜3am都有重金屬打擊樂的聲音吵得睡不著覺， 酒店沒有提前告知， 事後反應了也沒有什麼回應， 感覺很不好。 除此之外， 工作人員還是都很熱情服務的。

It is located at a safe area of the city. The room is of very decent size. Wide selection of food in breakfast. Offers customers two free bottles of water a day. However, nobody opened the door for us after we got out of taxi or offered to help with our luggage until we reached the check-in counter. The hotel and the facilities are also a bit aged. It is a pretty good hotel, but it doesn’t quite match the typical Ritz Carlton standard.

Couldn’t fault the hotel. They were very accommodating and the staff everywhere were incredible, Patricia in the restaurant was fabulous and really helpful. Great location. Very spacious room.

Adorei a estadia. Quero aqui descrever um problema que, ao meu ver, só reforça a qualidade do serviço. Fui ao restaurante e o garçom se confundiu com meu pedido. Trouxe-o errado. Reconheceu o erro e me ofertou mais uma taça de vinho enquanto esperava pelo pedido correto e ainda me ofereceu um cafezinho de cortesia. Ou seja, o problema não é errar, é como se comportar após o erro.

Excelente hotel con un altisimo nivel de atención y trato e instalaciones de excelente nivel

Hotel muy bien situado excelente personal pero muy muy vieja la propiedad. Incluso ya huele a viejo Todo está muy viejo

One of the new vest hotels I have ever stayed at. The amenities were fabulous, like cation is great. Staff was above and beyond, so friendly and helpful, phenomenal!! I would choose this hotel in Santiago and very time I visit.

The property and staff never fail to impress. They remember who you are and what you need and approach their jobs like a craft with great enthusiasm and wonderful service. I would dream of staying anywhere else.

Excellent location, great staff, we enjoyed the pool and fitness areas very much.

Entire staff was unbelievable!! Great location.

The hotel is very well located, Las Condes is a beautiful and convenient neighborhood. The staff is friendly, though not exceptionally so. As for the hotel itself, it feels like it has seen better days. The luxury here is somewhat dated and hasn't been well maintained over the years, it's a has-been property, which makes the pricing hard to justify given what you actually get. With some vision and investment, it could easily compete with more modern luxury hotels. For now, though, the price-to-value ratio falls short.

We arrived on a Saturday evening. The hotel staff (entrance and reception) were distant and not helpful. The same on Monday morning at the concierge, while asking for information. Seemed like the staff were doing us a huge favor. The only reason I did not give a lower grade is because the quality of services improved a lot from Sunday evening. I stayed in Santiago many times before in another hotel, with far better service and newer rooms. Decided to try a diferent hotel this time and regreted.

Barely acceptable. Definitely does not meet the criteria for a star hotel

Excellent all round. Great safe location with many attractions shops and restaurants nearby. Great staff. Breakfast buffet superb. Nice room with all the amenities. Highly recommended

Frühstücksbuffet, Service, Freundlichkeit des Personals sowie Sauberkeit waren top und auf hohem Level.

A wonderful hotel!!

Pool

Todos gentiles y amorosos Servicio impecable. Vamos a regresar seguramente. KIER familia

Estive hospedado no Ritz-Carlton Santiago pela última vez em 2019. Naquela ocasião já não havia tido uma experiência memorável — e, infelizmente, minha nova estadia confirmou a mesma impressão. Os quartos continuam sendo o ponto alto: confortáveis, bem decorados e acolhedores. O serviço, de modo geral, também é cordial e profissional. No entanto, uma série de imprevistos comprometeu a experiência como um todo. Logo na chegada, não havia nenhum mensageiro disponível para auxiliar com as malas, algo inesperado para um hotel que carrega a bandeira Ritz-Carlton. Ao entrar no quarto, encontrei o telefone com defeito, o que exigiu a presença da equipe de manutenção para substituição do aparelho. Na primeira noite, solicitei um room service e, para minha surpresa, o prato chegou frio — algo inadmissível em qualquer hotel cinco estrelas, especialmente em uma bandeira de luxo como o Ritz-Carlton. Outro ponto negativo foi o roupão disponibilizado no quarto: estava visivelmente sujo e precisei solicitar a troca. A substituição demorou cerca de 40 minutos, um tempo de espera bastante elevado para um item tão simples e básico em hotelaria de luxo. Para quem utiliza iPhone, prepare-se para uma limitação importante: não há como conectá-lo à smart TV. O hotel tampouco oferece Chromecast ou qualquer solução alternativa de espelhamento, algo já considerado essencial em propriedades modernas.

Good hotel in Santiago,clean and staff were friendly.