todo muy bien

Great hotel with excellent staff and service. Hotel is a very relaxed atmosphere and quiet with lovely grounds. Food served is of a good quality and breakfast has a lot of choices and made fresh.

Lovely first stay, fantastic room and a superb breakfast. Swimming pool is being refurbished, hopefully I will be able to use on my next stay.

Really disappointed with our stay. One of the main reasons we booked was for the swimming pool and spa facilities, but a few days after making the booking we were informed they wouldn’t be available. Unfortunately, because I hadn’t paid extra for the flexible cancellation option, I couldn’t cancel and get a refund. Lesson learned. I’d also be careful with the half-board option. We paid an extra £300 for two nights for a family of four, only to find an almost empty breakfast buffet one morning. I understand we weren’t the first ones there, but I would expect food to be replenished throughout the breakfast service. For dinner, we were given a £50 voucher, but then told it couldn’t be used for children’s meals. I still can’t work out how that represents good value considering what we paid. We also weren’t informed that Sunday dinner service finishes at 4pm, so after spending the day out, we came back and had missed it completely. I rarely complain or leave negative reviews, but this place really needs better management. After quite a bit of effort trying to find the right person to speak to, I requested a partial refund of £150, which was eventually granted. To be honest, I would have much preferred a stress-free weekend where the facilities and services matched what was advertised and expected.

Booked this hotel specifically for the swimming pool as I was travelling with my 5 year old who wanted to swim We were only made aware the swimming pools been closed for 3 months when we checked in and had to drive to a leisure centre 20 minutes away so he wasn’t disappointed. I expected the hotel to be dated so that was fine but there was rubbish in the bin when we got in our room and coat hangers on the lights. This was our second attempt getting into our room as the receptionist told us the wrong room number initially. Would’ve appreciated being told in advance about the pool closure.

The staff were excellent. Had an issue when first arrived and this was resolved immediately.

Just before we arrived, I received a message to say the pool & spa were being refurbished, this was disappointing as it's the reason we booked over other hotels, but these things happen. On arrival we were told that there was a wedding and they were very busy with those guests. The room wasn't the cleanest, with cobwebs on the lamp & light fittings and one looked half hanging off, and I felt unable to request a fan after basically being told the wedding was their priority. We had paid half board so went off to dinner where there were tables with half eaten food around us and cupboard doors hanging open, to then be told, the meal I'd ordered had just run out.......on a menu of about 6 items. It was at this point, my husband jumped online and booked us in at IHG Holiday Inn Express Portsmouth and we checked out, not even being asked why.

The staff were excellent as was the breakfast. The gardens were lovely. The room was so hot we had to have the small fan that was provided, on all night. The curtains were thin so the light came in as soon as it was light !

Staff were lovely, very helpful, we were late for breakfast but they didn’t mind. Unfortunately the pool and spa were not open for our stay, however breakfast on the patio was glorious

One night stay for a family wedding that was held on site, the room was clean and very comfortable, the food provided for the wedding breakfast was well cooked and very good. The staff were very friendly and helpful. The building is a converted old country house and as such is a little tatty around the edges but this just adds to the charm.

The room was spotlessly clean on arrival and fresh smelling. The common areas were clean and well decorated.Strangely although there were 4 containers of shower gel, shampoo etc. there was no hand soap. As we were only staying one night we managed to get around this. The grounds were lovely but the outside of the back of the building has paint peeling. We had lunch which was decent and a good value. A couple of negative points. The pool and spa are closed until further notice. We were advised of this before our stay with a note saying that the pool and spa are complimentary elements so no refund or reduction is possible. Surely a hotel with Spa in it's name has this as central to the experience not a free extra? This didn't affect us personally as we didn't have time but is worth others being aware of if booking. We arrived back from an event about 11.15pm and would have liked a drink from the bar and some nibbles but were told by the person on reception that the bar closes at 11pm. With big events on locally it be good if it stayed open a bit later.Breakfast the next morning was very good with plenty of options available.

Lovely building nice and relaxing room was really impressive could not fault anything

The swimming pool and spa were closed for refurbishment. This was not communicated until 2 hours before my arrival.

Very nice sized rooms, beautiful garden and terrace, spotted a deer in the garden next to the pond in the morning..staff were extremely polite and helpful

Hotel is no where near where it is stated . Staff checked our luggage till 3pm. They only had one other guest staying at the hotel and our room was clearly ready however, they made us wait until after 3pm to check in. The lounge they said we could wait in had a few of their employees spread out all over the room and at 3pm when we walked from the tiny table we were waiting. The only other guest walked right in the front door and they took their registration before us. In addition, they gave us the wrong room type that we booked. They corrected quickly as like I said, we were one of two other guest in entire hotel. The spa, pool and all amenities were closed for repair.

The staff were very helpful and kind. Special thanks to the morning breakfast host. She made her a special latte because she wasn’t feeling well.

Breakfast was excellent as was the service the manager Derek was superb

Breakfast good

Very traditional building. Old but well maintained and presented. The location is very secluded and peaceful. Staff are very friendly and attentive. Food quality is outstanding and reasonably priced for a city spa hotel. Compared to the Holiday Inn nearby this place is definitely a step up and we would opt to stay here again.

Without exception, every member of staff we interacted with was friendly and very accommodating. Would definitely stay there again.