Seven Oaks Hotel Regina, SureStay Collection by Best Western

探索 Seven Oaks Hotel Regina, SureStay Collection by Best Western
7.4
基于 1,560 条评论
清洁度

7.4

客房舒适度

7.6

服务和设施

8.0

旅行者评论 Seven Oaks Hotel Regina, SureStay Collection by Best Western

每页评论数
20
40
热门评论
Cam
icon-双人入住
双人入住
10.0
/10
评论于 13几周前

Expedia Group verified review

Nice place to stay when we are in Regina
Kim
icon-亲子同住
亲子同住
10.0
/10
评论于 13几周前

Expedia Group verified review

Lovely large room off the pool. Kids thought that was the coolest. Comfortable beds. Had a great sleep. Room and bathroom were clean. Attendants only missed cleaning out the fridge from the guests before. Only thing that we would've liked, to be able to login into the Netflix. TV had the app but was unavailable for use.
kristine
2.0
/10
评论于 13几周前

Expedia Group verified review

I rarely leave negative reviews, but I feel this experience needs to be shared. I recently stayed at this hotel and booked five rooms to celebrate my daughter’s birthday, with family traveling from Saskatoon. I spent several hundred dollars expecting a positive and welcoming experience. Before setting up, I confirmed with a staff member that having food on the balcony was allowed, and I proceeded based on that understanding. Unfortunately, a manager named Micha approached us and told us to remove everything immediately. While I fully respect hotel policies and complied right away, the situation was handled in a very confrontational and unprofessional manner. I calmly explained that I had been told it was permitted, but the tone remained unnecessarily harsh. We were also told that the general manager was “furious” and that photos had been taken of our setup. There was even mention of potentially shutting down the pool because of our group, which was very embarrassing in front of my family and guests. What concerned me most was that a photo was taken of our setup that included my daughter’s birthday cake with her name clearly visible. This was a private family celebration, and it felt intrusive. We also observed these photos being shared with other staff members, which raised further concerns about privacy and professionalism. Overall, this experience took away from what was meant to be a special day. I understand that policies must be enforced, but how situations are hand
阅读更多
Kateryna
icon-携带宠物
携带宠物
8.0
/10
评论于 13几周前

Expedia Group verified review

Pet friendly hotel with nice staff.
Jillian
icon-家庭
家庭
6.0
/10
评论于 13几周前

Expedia Group verified review

The hot tub was cery merky. In their defense, the hotel was extremely packed with families. I think the staff were trying hard, but it was impossible to sleep with all the screaming and running in the halls. Great place to stay with families but maybe not the place to stay if you expect quiet and to sleep. The train also blasts through all night right next to your window…
阅读更多
Erin
icon-亲子同住
亲子同住
6.0
/10
评论于 14几周前

Expedia Group verified review

This hotel is an older hotel, but you can tell they are trying to fix it up. There are even staff going around the parking lot cleaning up garbage. The rooms are nice and clean. You can tell that cleaning is important to them and I think that it is incredible as you do not find it at many hotels nowadays. Now, I want to explain the downsides to this hotel as it leads to a lot of frustration. The pool is open very limited hours and you are not allowed to even take a bottle of water out on the deck. If you have a poolside room they lock the door from the outside so you can’t even go sit in the pool area after hours. This hotel would have been a 5 star easily, if it wouldn’t have been for the ridiculous pool schedule and the strict rules. The pool is open two hours in the morning, then again for 5 hours in the evening and closes at 9 pm even if the pool is packed. They just kick everyone out. I just find it so ridiculous because a lot of people are booking because of the pool. If the pool has to be closed in the afternoon, then why not have it stay open later in the evening so the guests can enjoy the pool. Seems like such a waste. When you do finally get to swim the pool water is so nice and warm! Everything is great about this hotel except for the pool hours. My daughter was very frustrated. Too bad because it is a nice hotel and the prices are very reasonable. We did stay here two years ago and had the same frustration. We came back to see if it’s changed and it hasn’t
阅读更多
Meighan
2.0
/10
评论于 14几周前

Expedia Group verified review

The hottub had things floating in it and the water was so dirty it had a thick layer of film on top.
Suzette
icon-双人入住
双人入住
10.0
/10
评论于 14几周前

Expedia Group verified review

Pool and hot tub was great
ANNA
icon-
6.0
/10
评论于 14几周前

Expedia Group verified review

Bed was lumpy
Crystal
2.0
/10
评论于 14几周前

Hotels.com verified review

The hot tub was cold and brown the pool was dirty the room was dirty I wouldn’t stay there again
John
icon-亲子同住
亲子同住
6.0
/10
评论于 14几周前

Expedia Group verified review

Homeless man in entrace. Staff didnt care. Front waiting area smells like cigarrettes. Elevator stinks and super dirty. Rooms toilet dont flush. Bathtub dont drain. Shower not warm but not hot. Cleaning lady rude. Sad the place could be so much better with the proper management. Specially as families come here for the pool but the front end smells like cigarrettes.
阅读更多
Tamara
icon-双人入住
双人入住
4.0
/10
评论于 15几周前

Expedia Group verified review

Room was clean however the hallways and elevator to get to our room was dirty. Lots of dirt on floors, dirt on wall, elevator walls coming apart. The property did not look like it was taken care of.
Dean
icon-亲子同住
亲子同住
10.0
/10
评论于 15几周前

Expedia Group verified review

Comfortable stay
Terra
icon-
10.0
/10
评论于 15几周前

Hotels.com verified review

2 staff members didnt know there was a dedicated dog run area with dog bags. One was extremely rude when i let him know as its a huge benefit to dog owners traveling.
Carlton
icon-商业
商业
10.0
/10
评论于 16几周前

Hotels.com verified review

Yes pool was great
Dave
icon-
8.0
/10
评论于 16几周前

Expedia Group verified review

Friendly staff and good food. The pool room could use a little fresh paint here and there, but the hot tub was nice and hot and the waterslide was fun: try going head first like Superman!
Jean carlos
10.0
/10
评论于 16几周前

Hotels.com verified review

Estadia muito boa.
Debbie
icon-双人入住
双人入住
6.0
/10
评论于 16几周前

Hotels.com verified review

Restaurant and car were a nice touch. King supreme was a little disappointing, double queen is far nicer
Dena
icon-双人入住
双人入住
8.0
/10
评论于 17几周前

Expedia Group verified review

Rooms were clean. Pool hours during the week are only open until 9:00. 10:00 would have been better.
Joshua
10.0
/10
评论于 17几周前

Expedia Group verified review

Pool was nice. Rooms clean. Comfy beds
每页评论数
20
40