Really great location with a beautiful view of the harbour. Parking and check in was really easy.

Good

I was very impressed! I arrived very late. The staff had turned my room light on and had turned on the ac. I walked into such treat after a very long day of driving. Clean, quiet and restful!! Kudos to this place!!

Stunning views wish we had more time to enjoy the amenities

Great professional friendly staff- easy smooth stay with great food and vibe

Beds need replacing as they are too soft. Wifi needs to be repaired as connection kept dropping

We weren’t able to stay at the hotel due to the terrible smell in our room. The entire hotel had a funky smell, but it was really bad on our floor and even worse in our room. It was so bad that we had to leave the hotel. Sadly, we were still charged even though the room was not suitable or up to standards. Incredibly disappointed.

N

Wonderful location. Very walkable and convenient for dining options.

Great room, amazing meal at the wine bar (Embers) and laundry was added bonus

Our room had all amenities. The bed was not as comfortable. The front desk staff were great. The restaurant staff were a bit slow. The food was overall ok . Try the Old City pub or the Thai restaurant close by. Great location . It’s a bit dated hotel with a sloppy feel in a room / hall way. Good value.

Excellent staff great location old building with old building noises not very soundproof and on the path for the fire department. Rooms are small for how much you pay compared to other hotels definitely paying for the location.

We found the location super convenient and the hotel a was very clean and welcoming.

A little on the pricey side for what you get and parking is not ideal.

I had a very disappointing experience with this hotel. When I arrived to check in, I explained that I had accidentally left my purse on the ferry and therefore did not have my physical ID with me. I completely understand that hotels have policies regarding identification and respect the need to protect guests. However, I was disappointed by how the situation was handled. I had the credit card used for the reservation and photos of my ID available, but the staff refused to consider any alternatives. Not only was I denied access to my room, but I was also refused a refund despite being unable to stay. I asked to speak with a manager and was not given that opportunity. The staff showed very little empathy or willingness to help find a solution. I also noticed other guests experiencing problems during check-in, which suggested that customer service issues were not isolated to my experience. It’s one thing to enforce policies, but it’s another to provide no flexibility, no managerial support, and no refund when a guest is unable to use the room. I expected much better customer service and left feeling frustrated and disappointed.

Friendly front desk staff and clean room

Hotel is pretty average, not bad but average. Location is excellent and restaurants are good!

Good for the price

Small room but clean and adequate for two. Very polite staff and helpful. Great location for town and sea walk. Great happy hour with good choices. Air con in room great. Great tv with channels, Netflix and UTube.

Room was very clean, staff was friendly and super efficient. We were surprised with a very nice executive upgrade. Thank you!