Urine stained duvet on bed. Clean cover on it instead of removing it. Superior room but adjoining door to next room, could hear absolutely everything going on in that room. It felt like our room was the children’s room of the adjoining bedroom.door needs some sort of soundproofing. Twin beds very small for adults. Seemed a very noisy area of hotel.doors very loud upon closing. Staff very helpful when asked to change rooms, unfortunately no room available until second night of our stay. Breakfast good with good choices but second morning not so hot. I had stayed in this hotel in October with a friend and was very impressed with it but this trip with my son for my 60th birthday wasn’t so good, sadly we left feeling dissatisfied and disappointed. Although the member of staff did what he could to help, if a room is not available what can he do other than give us a £50 discount.

Staff were very attentive, food was ok, not brilliant by any means, spa facilities and staff were excellent, could do with more general seating areas rather than sharing with the restaurant

Reception staff were polite and welcoming, there was a lovely atmosphere in the bar/ lounge area and t

Room was very spacious and well equipped- all the staff we met were very friendly and helpful - we needed to get somewhere to meet friends for a celebration and they went above and beyond trying to help us navigate around the very flooded area .

The staff were great but the room wasn’t ideal. The bed was very uncomfortable, cheap duvet and flat pillows. The new bit of the spa was nice, but probably not worth the extra £30 each, it’s just a sauna, ice and steam. Not terrible but wouldn’t go back.

Staff at the Balmer were always so helpful & courteous. The food was amazing. Location os ideal especially if you enjoy woodland walks.

Excellent food and service

The rooms, the superior rooms were not great, our friends in room 24, had to plug the kettle in on the floor, as there were no plugs by the dressing table to plug it in. In room tea & coffee supplies were sparse. No usb ports. The staff were good though, especially at dinner. The food was great. Breakfast is a self service buffet, this was a little on the cool side.

The room was very clean, bed was very comfortable. Staff were very courteous and helpful. Food was really well presented and delicious. Facilities at the hotel were excellent. We had a lovely stay, everything you need for a relaxing break away in a lovely part of the New Forest.

Not worth paying the extra £30pp for the spa, very nice and clean facilities but not worth the extra price just for a sauna and steam room, did enjoy sitting in the relaxation room but still not worth £30pp just for that. However the pool and jacuzzi already included in the price were not ok. Pool very small, shallow and cold, not able to swim in it. Jacuzzi also way too cold for a jacuzzi and is tiny, says can fit 6 people but only it you are sitting on each others laps! Very basic, area around the pool cramped and not very relaxing, was not what I was expecting from the photos. Rest of the hotel very nice, dinner and breakfast both lovely although dinner portions on the small side. Room and hotel itself very nice and clean, bar area around the fire very nice and cosy. Some staff a bit clueless but all friendly and polite. No fridge in the room which I always find slightly annoying. Overall very nice stay just disappointed in the spa and pool as booked for a nice relaxing spa break which we did not feel we got. Fine for a normal hotel stay with no expectations of a nice spa.

Great service

Staff were great, food was great and the setting is beautiful.

Very friendly and helpfull staff, at reception, in the bar and restaurant. Excellent breakfast all the food was hot and the chocolate croissants were warm, really unusual in all the hotels we have stayed in over over several years. Gold star!

Really comfortable room. Lovely area - I’ve stayed before and deliberately chose to return here to this hotel. Nice to have the pool and jacuzzi.

the hotel is tired the standard room we were given was terrible . the bar is nice and the breakfast was great again the pool needs a refit and i think its very poor that u have to pay to use the spa when your staying ..staff were friendly but wouldnt return

Arrival - good. Simone looked after us well and we managed to check in early. Afternoon Tea - good. Honestly, for me I would prefer to be asked whether I wished to dial up the savoury or the sweet as this offering was too sweet for me especially the chocolate ganache Bedroom - ok. Bed linen had black mark on sheet. Bed frame had wear marks, shower glass had water marks, shower fixture was loose. We were in Room 3 - the noise from upstairs gave the impression there was a baby elephant stamping above us - not conducive to a relaxed environment. Breakfast- good. Fair selection on offer - surprised to hear Capuccino was a supplement, but ok. Bar - good. Enjoyed the music and the bar staff were helpful and sat in the tent and used heaters Pool - good. Changing facilities good too. Parking - good. No issue finding a space on site. Checkout - I do not recall going to a hotel that had a 10:30 am checkout time especially on a Sunday morning.

Noisy room .could hear kids upstairs .

Love that you can walk straight into the forest

Ideal location for visiting the new forest with our dog, it’s a very dog friendly hotel. Staff were all very friendly and helpful.Breakfast was really tasty and a great choice. We didn’t have the best view but would definitely return in the future.

Staff were very friendly and breakfast provided a good selection. Room was quite dated and there could have been more attention to detail on the cleaning. Location was great.