Scaffolding surrounded the building throughout our stay, which significantly obstructed the view. In addition, the lift was repeatedly out of service, causing considerable inconvenience. The room itself felt dated and was not of the standard we expected for the price paid. There were visible stains on both the floor and the chairs, which negatively impacted the overall cleanliness and comfort of the stay. We were also required to move rooms because the window in our original room had recently been painted shut, making it impossible to open. This presented a clear health and safety concern. Unfortunately, the replacement room appeared to be of a lower standard, with a much smaller window and an overall downgrade in quality. Given these issues, we do not feel the stay represented good value for money and would therefore like to request a refund or appropriate compensation for the experience.

Lovely food excellent staff will return again

Great hotel and a very central location. Staff were lovely, rooms were fab, and the roof terrace bar was fantastic to retire to for pre-dinner drinks. We were certainly able to give our friend an 80th birthday ‘event’ to remember!

Staff at reception were very friendly and helpful. Parking was well organised. Breakfast was well catered for. Room was very nice, a good size and nicely decorated with a big bathroom. Good location and easy to walk to town etc. so didn't need the car once we arrived. No mention on booking of the work going on at the hotel, which would be good to have known.

Continental breakfast buffet with a good selection plus a good choice of cooked dishes. All staff very pleasant and helpful. Both bar and restaurant are in a beautiful situation and food in the restaurant is lovely. Fully recommend staying and eating here.

Scaffolding surrounded the property so the terrace was out of use. Our room was comfortable but not very clean, marks on bedding, dirty wardrobe doors and a very dirty radiator. Staff were very friendly Breakfast was delicious, lovely continental selection.

Fabulous hotel and staff. Lovely room. Breakfast delicious.

Fantastic hotel in a beautiful location with great service

This hotel is a must stay .... we have been coming here for 25 years....

Best view of Fowey from terrace. All staff friendly and helpful. Breakfast very nice. Our room was clean, bed very comfortable. Excellent hotel experience.

Lovely selection of everything

Lovely position, great views and close to town centre, with parking!

Perfect location in a boutique clean hotel with great views to explore Fowey

Friendly, attentive and helpful staff. Food great, handy location and very welcoming. Thoroughly enjoyed.

Room was spotless and nicely refurbed since we last stayed there under the previous owners. Only criticism of the room was an inch high "step" from the room to the bathroom. Amazed we didn't stub our toes. I bet plenty have!

The room was gorgeous, comfy bed, lovely breakfast

Warm welcome led to a spotless room with complimentary Gin. Really impressed with standard of accommodation and staff were all friendly and approachable, nothing too much trouble. Great high tea, breakfast and evening meal. Stunning estuary views from lounge/dining area. Great cisy place place to chill.

Staff were amazing - really looked after parents who i booked this stay for and were very flexible.

Clean, stylish room, with good space and lay out. Staff were friendly and helpful. Evening meal was very good. Lounge, dining room and gardens had spectacular views. So nice to be able to walk easily into Fowey centre and to be able to park near hotel.

Beautiful hotel and location. Lovely staff