Room smelt of an open drain mostly in the bathroom which needs refurbishing, dinning area to crowded and very bright. Food was not great poor quality

Have stayed at this amazing place before - a little further out than we wanted - but the price was worth it! Had a quiet 'basement room' for 2 nights. It was very clean and pleasant throughout and still had a window view to the ground level, which we weren't expecting. Warm, cosy and comfortable , plenty of plugs, tea/coffee facilities and hair dryer. Shower piping hot with plenty of complimentary products, clean towels and comfy bed. We tried the buffet breakfast for 1 morning - Set out well with an amazing choice of absolutely everything you could want with drinks included. The hotel was busy for a winter weekday but still managed to park ok in the disabled bays each time. Easy to 'get lost' and lift grumbles a lot - still haven't found the swimming pool/spa - or any signs for it in busy reception area? Didn't have a costume with me this time - but next time - and there will be a 'next time' - we will come prepared! p.s...I did leave my Voopoo vape on charge in my room - rang up about it but never heard any more....my charger and plug was with it...was it handed in?

Room was very poor, a basement room that had a rubbish tip directly outside the window. Very little space in the room, no wardrobe doors, tiny bathroom with paint flaking off. Wanted to use the pool that was highlighted on the hotel.com site. We could but had to pay £5pp to use it, that wasn’t stated on the booking site and was a big disappointment. Bar shut at 10.30, on a Saturday. Breakfast room was ridiculously small and just packed. Our table was tiny & we were packed in like sardines. Had a coffee and left. Just the worst hotel I’ve stayed at in years. £156 was about £150 too much.

I stayed there from Tuesday the 20th January until the 23rd and my room was never cleaned, towels replaced etc.. I also expected as advertised that the hotel bar would be open from the outlined times - 3pm until 10pm - But on each day this was not the case. Opening after 6pm, closing around 9pm - And at times there would be a notice outlining the bar staff would be back shortly and on Wednesday and Thursday especially the staff were gone for over 30-45mins. Not the greatest customer service and I did outline my concerns and I was advised it would be resolved the next day, but this did not happen. I would expect a refund or some sort of compensation for this poor service. Regards Mark

I did not go to the hotel because I wasn’t feeling well

Great checkin, & Receptionists Welcome. Third stay here, no problems at all, Bar Food Good.

Quirky dinner service where you had to buy a ticket before you went to the restaurant. Main issue was that reception didn't tell oyu any of this on check-in as if this was a normal thing. It isn't.

The room was clean and the bed comfortable. The shower was also excellent. The meal was amazingly priced for 3 courses and the chief made the pudding from scratch. I would absolutely go back again and even if we disnt stay the night i could eat the chiefs food all day long every day

Clean room, slightly dated decor but room was warm and cosy, quiet. Reception staff were friendly. Good price, just what I expected really.

Helpfull & friendly staff

Excellent Hotel Staff and hotel stay. Really recommend this hotel. Will come again.

Good relaxing, value for money break

Room was nice altho a little dated and only one plug socket? Two twin beds pushed together which wasn't very comfortable, a regular double bed would have been better. Hotel itself is beautiful, as are the grounds. Paid for dinner and breakfast. Breakfast was adequate but don't waste your time with the dinner, it was inedible, I dont know what they were thinking with that food. And you also have to pay to use the pool, the only hotel I've stayed in that charges you to use the pool. Overall if I wanted a quiet night away and the price was right I would stay again, however, I wouldn't pay for the food, just the room.

Because of the festive season, but their hospitality was exceptional. Christmas card and a box of short bread and fudge were in our room. Christmas crackers on our dining table. We had really good time. One thing expedia web site should clearly mention that this hotel charge each time us when use swimming pool and gym. We did not know that until we visit the facility.

Were not warned to enter car details into their system. After i asked if still required as had put them on check in form, i was casually told 'probably best if I didnt want a ticket. Also did not offer directions to room (over 200 in hotel with no obvious signage from reception). Just felt they weren't interested in guests. Room ok, but tired. TV remote batteries either flat or remote warn out. No bath mat so had to step out onto damp floor. Breakfast was a bit chaotic, space was too small for numbers of people, with queuing to get in. Had to squeeze through two rows of tables to get to food/drinks and kitchen and only wide enough for 1 person so having to wait for for other guests and staff clearing tables, with constant jepardy of getting something down your back. Choice of fresh fruit/yogurt very limited, croissants either stale or not properly cooked as very chewy. Cooked food was quite nice.

A Stately home Mansion now a hotel couldn’t fault it beautiful grounds easy parking good food reasonably price 3 course meal, almost A La Carte quality for £17! Buffet breakfast health club was excellent and free pool sauna steam room all top notch for the price will paid for a stay would not hesitate to stay here again on our way up North to break the trip up

There was a constant noise from machinery, like air conditioning. Not exactly sure what was causing the noise, however it kept us awake all night. It got to 4am and we decided to leave and come home early.

Very comfortable

Good food, nice building. Heating in room did not work, gave us a small portable radiator. Very busy. But at the price cant complain too much

This was a very traditional type property. So don’t expect any creature comforts. Tall Ceilings larger ish rooms, which were freezing. During the time I was there it felt like a scene from the living dead. I think a coach of old folk turned up for Xmas dinner in Novermber. lol