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This hotel is well past its prime and it is clear they are relying on the name to sell rooms. The food, service, staff and fixtures are not to the Fairmount name and standard.

Everything from our arrival till last day of our stay was just perfect. We are planning to come back again. Thank you.

The location is absolutely gorgeous very tranquil and very fresh air that makes you sleepy all the time

Great stay as always. The meal in the St. Laurent did not disappoint. Merci!

notre chambre était grande mais sombre, une seul fenêtre... il n'y avait pas de chauffage dans la chambre(il faisait très froid) , l'hôtel nous a fourni une chaufferette d' appoint (bruyant)... pour y être aller plusieurs fois, c'était une première??? Pour le déjeuner, il y a eu des changements. les petits crêpes ne sont plus roulées et au beurre d'érable, mais déposé carré tout croche et au sirop d.érable foncé. Pour moi , la chaine Fairmont est un 5 étoiles. Je suis venu plusieurs fois dans cette hôtel, il y a eu beaucoup d'amélioration et je comprends les difficultés pour rester un 5 étoiles mais c'est votre défi. Coupé sur des détails que les gens appréciait au déjeuner, n'est pas fort. je suis venu pour l'anniversaire de ma femme et pour le prix dépenser pour 3 jours, nous aurions été capable d'aller dans le sud dans un 5 étoiles pour une personne. cela me fera réfléchir pour l'an prochain. il ne faut jamais oublié que la compétition est féroce et qu'il y a beaucoup d'offre sur le marché souvent les petites choses font la différence. Il ne faut pas changer des valeurs sur et gagnantes. Merci

Belle piscine pour des longueurs Stationnement compliqué, 122 marches si on aboutit au 8 ieme

The Manoir Richelieu is not the excellent hotel-resort it used to be. Lack of staff was reflected in many facets such as upkeep, restaurant menus, service and price. Very expensive for the quality and choice of restaurant food. Room was as expected and comfortable.

The indoor and outdoor pool area were great and well maintained. The view from the room was amazing, well worth the upgrade.

The staff was extremely helpful and courteous

Excellent hotel. Well-maintained and very charming. Food at breakfast and dinner were great.

Gorgeous property amazing staff

We found the property and hotel to be very impressive overall. However, there are a few areas that we believe require attention. The grass around the fire pit is in poor condition and would benefit from being resodded to better reflect the quality of the property. We were also disappointed with our dining experience. Given the price point of the hotel and restaurant, we expected a higher level of service. Our server did not speak both French and English, which we felt was not in keeping with the expectations for a hotel of this caliber. Additionally, both the food and the overall service did not provide good value for the cost. We found the hotel and dining experience to be very expensive relative to the quality and service received. We did enjoy the breakfast buffet and its selection.

The hotel is excellent, the location is fantastic, the room is spacious and clean, and the staff frindly. Only the restaurants was not good . the food present cold, waiting more than hr. to get your meal. I received my order while my wife got her dish after me by 10 min!!

Le seul problème c'était le stationnement poyr le reste cest parfait. On a adoré

Excellent

Beautiful outdoor pool. Great amenities. Comfortable stay. Thx you!

Beautiful and sage hiking, very helpful staff

The hotel is beautiful and the grounds are lovely. There are great restaurants in the town. The only downside was our room wasn’t cleaned for 3 days, even after complaining. There was NOT a “do not disturb” sign on the door!

Un très bel endroit! Romantique pour un séjour en couple.