Convenient. Basic.

Outdated but clean. We stayed in a suite with no closet or desk. The front desk staff were very friendly and helpful. The location is good—about a 10-minute walk to the main area. It was a bit noisy since it’s right on Banff Avenue, and you could hear people talking or yelling as they passed by. Overall, it was worth the money since I didn’t want to stay in Canmore.

Good enough! Price was right and would stay here again.

This hotel is a bit tired, but adequate. The standard rooms are small and may look out on busy Banff Ave. The hot tub is great though! Staff were friendly and efficient. The hotel is very well located for walking around Banff.

The dead bolt to our rook didn’t function. Otherwise the stay was more that sufficient!

Room was clean and parking was good

Room was clean. Staff was polite, but front desk for check-in was in another building in Irwin hotel, so a short was required. In total everything was good.

We love the Red Carpet for our winter ski trips. It’s always super affordable and the superior kind/queen rooms are really cool. Vaulted ceilings, comfy beds and if you’re lucky, a balcony with mountain views. It doesn’t have the big fancy lobby and amenities like some of the other much pricier hotels in Banff but, we like to go out and about in Banff so, this cool clean little spot is perfect for us. Easy walking distance to downtown and free parking. Can’t beat the price vs quality on this one.

Was quiet and clean

Heat didn’t work in both rooms the first night. Elevator broke the second day. We checked out early.

Perfect location

Room maintenance daily, staff are helpful and the free coffee.

The elevator was not working on my 2nd day. Have to use the stairs while having foot pain but everything else is great.

I loved everything and will visit again when in Banff. The staff is very friendly, the location is superb and the room was clean. I also loved the busstop in front of the hotel. It couldn't get any better.

My only interactions with the staff were during check-in and checkout, and both were positive. They were accommodating of my room requests. The rooms are basic but very clean. The property offers underground parking for cars and surface parking for larger vehicles, including minivans. Please note that the soap and body lotion provided come with a notice stating that you will be charged if you take them. If you do not intend to take these items, be sure to inform the staff at checkout.

Nice lady at check in but she was alone and took awhile waiting while another sat in the back

Things need updating. Nothings been changed in years. No one at the front desk need to go to the next hotel for that. We got an outside room, we were under the impression this was a hotel with inside rooms. Would not have booked there had we known that.

Check in was in another building, however once I discovered that everything was fine. The hotel is old however the room was comfortable.

Nicely updated room with comfortable beds. Quiet. Will likely stay here everytime we book a ski weekend. An elevator to the lobby from the parking garage would be a much welcome improvement.

Super hotel, we got the chance to be upgraded to a king size bedroom which was perfect. Thank you :)