The most warm and welcome check in I have ever experienced the staff could not be more helpful absolutely fantastic thankyou it made my stay so much better would highly recommend this hotel to anyone ! Great location great beach bars and so many restaurants near by 10/10

The room was clean and comfortable unfortunately at night out came the bed bugs in masses

Estiuve en contacto con uno de vuestros representantes para presentar una reclamación, el hotel constaba según la reserva de 3 habitaciones 1 doble y dos individuales….cuando llegue únicamente había dos individuales y un sofá cama. Estuve chateando con alguien de Hoteles.com para resolver el problema y aún estoy esperando

the doors in the room had gaps in so the wind was blowing through making it noisy , need to get doors that fit

Staff were amazing throughout our stay. Hotel is overlooking a beautiful beach in the centre of Costa Teguise but it was very peaceful and pleasant and not in the slightest bit rowdy. Food was excellent. Our only criticism was that the ‘heated’ poolwas too cold to enjoy properly. If the temperature had have been increased by a couple of degrees, it would have been perfect.

Das Zimmer war, nachdem wir es gegen Aufpreis getauscht haben, sehr schön. Einiges im Hotel könnte mal renoviert werden. Der fensterlose Frühstücksraum war wenig einladend. Das Frühstück ok, könnte aber eine bessere Qualität und mehr Abwechslung vertragen .

Staff are all brillant and friendly and room spotless

Great location- with lots of walks, shops, restaurants etc and beach very close by. Lovely room- clean and spacious The food was great, hot and plenty to choose from. The AI drinks were super! The pina colda was particularly nice. Lovely friendly staff who were helpful and knowledgeable The evening entertainment was FANTASTIC! Amazing singers and we danced all night! Karaoke was a laugh too! Fantastic bar staff- very friendly Honestly- this is our second time coming here- it’s great!

Room was spacious, good storage space, bathroom room spacious but shower very basic. The hotel has obviously been freshened up but still feels very much a seventies/eighties hotel. The hotel is ideally situated for beach, walks,shops,bars, restaurants and transportation. Buffet breakfast very good. Staff and service FIVE STAR for attentiveness, charm and friendliness.

disappointment regarding our recent stay in Room 2318, beginning January 30.Upon check-in, I specifically requested a room on the ground floor. The desk clerk declined the request but assured me that the lift was fully operational and accessible. Unfortunately, this was not the case. The lift was out of service for ten days of our stay, either due to mechanical failure or being taken out of service by housekeeping staff. This created a significant physical hardship for us. My husband has had both knees replaced, making stairs an incredibly difficult and painful task. What we found most distasteful was the lack of empathy or solutions provided by staff. Every time I raised the issue of the broken elevator: No effort was made to relocate us to a ground-floor room. No alternative assistance was offered. No communication was provided regarding when the lift would be fixed. Had the issue been a matter of room pricing, I would have gladly paid the difference to ensure my husband’s comfort and safety. Instead, we felt ignored. While we love the island and plan to return to the area, we will not be returning to this hotel. hotelstayi hotel again.

Great location great staff

Staff were brilliant. Room was excellent. We were given an upgrade. Food was good with excellent variety. Location was excellent, very central and easy to get to beach and local amenities. We are hoping to go back again.

Excellent location. Very helpful staff good facilities. Very large and comfortable room

Nice room kept spotlessly clean daily by pleasant maids. Nice big pool. Excellent location

Non abbiamo usufruito di nessun extra, possiamo solo dire che ci è stato offerto un alloggio di qualità superiore che ci ha soddisfatto pienamente. Tutto il personale gentile e disponibile. Siamo stati molto bene! Volendo trovare un difetto: l'ascensore fuori servizio in caso di pioggia, in una struttura simile sarebbe auspicabile uno più moderno...

Room wasn’t as advertised falling apart in poor condition and mould all over bathroom Food was all inclusive don’t bother it’s better eating out tasteless and poor quality

quiero resaltar la amabilidad del personal y en concreto los camareros del restaurante de la noche .

Great room and facilities. Excellent staff and great breakfasts

Clean, with pleasant staff and great breakfast options

The staff very good my wife fell and injured her leg 2 weeks befor while at an other hotel spoke to main desk gave us a ground floor room with a power point outside room for charging buggy. Room was perfect with seat in shower and