Good location. Clean room. Good restaurant.

Muy buen hotel, y la atención del personal lo mejor de todo

Porta hotel is beautiful, comfortable, cozy and the staff is amazing! Very friendly and attentive staff. The rooms are comfy, clean and beautiful. The beds. Pillows and blankets are comfortable. The bathrooms are nice. The pool is heated. Their restaurant serves yummy food. The room I stayed in had a fire place I enjoyed so much! Feels like a resort! Absolutely love porta hotel and will definitely be back!

Clean room, not breakfast included is not convenient

This is a beautiful hotel, the restaurant faces the pool gardens and the volcano. The rooms have air conditioning and you can flush tissue down the toilet. It may seem odd that I mentioned this, but these amenties are not common in Guatamala. The hotel is a few blocks from the main plaza. Highly recommend!!

Great location! Beautiful property! Quiet and peaceful.

I really enjoyed my stay here. The rooms and the property was well kept and staff was very accommodating. The only downside is that on 2 different days after being away from my room and coming back my room was not cleaned, but each time I found a member of the housekeeping staff and they took care of it right away. For me that’s just a minor thing and it was corrected but worth mentioning.

Nos fue muy bien. El hotel es muy completo. Personal amable y todo impecable

La propiedad es muy bonita Los jardines muy lindos . La recepción no le hace mucho juego con lo que es el hotel ( no es linda ) . El servicio de recepción no es amable y el problema son los diferentes tipos de habitación , reservas un tipo y te hospedan en otro , para el precio que me cobraron no lo vi muy amplio. Reservamos 4 habitaciones y solo una que me dieron un ascenso estaba bonita, las otras 3 no estaban a la altura de lo que pagué ( En el mes de mayo 4 600 pesos ) eso me cobraban en El hotel museo Santo Domingo que es espectacular. Les falta más empatía a la recepción , aunque el último día día nos atendió una gerente amable .

La senal de internet en la habitacion puede mejorar.

Beautiful location, close to everything. Breakfast is not in included so be mindful of that and the shuttle for transportation is an additional fee. They don’t tell you that when you book so check before. Overall everyone was nice

The property was clean in proximity to major sites walking distance to several restaurants and markets. The breakfast was great fresh and all staff throughout the property were polite, helpful, and friendly.

Room was very clean. Staff was very attentive and helpful. Spa service was amazing.

Execelente servicio habitaciones muy bonitas y confortables

Breakfast was good. didn't used the spa "over price"

El check in rápido pero el check out muy temprano a las 11 y no permiten late check out

Did not know there was no Air condition but the fan in the room worked just fine.

Muy buen servicio, personal y amenidades excelentes.

No me gustó la atención del personal, en recepción. Restaurante y servicio al dormitorio. La ubicación del hotel es buena.

Views of fuego from the pool. Helpful staff. Great rooms. Loved our stay