The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.

Nice and quiet place. Perfect location. Rooftop terrace very nice. Standard room very small, in need for renovational and with little space for clothes. Pool water a little too warm.

Beautiful

Excelente ubicación y atencion . La habitacion en buen estado y limpia . Alberca y desyuno bufet incluido en mi reserva muy bueno.

Unfortunately there was a problem with the room. The hotel arranged a room at a sister hotel close by. The room was by far below the price we paid for with many short comings. Very disappointed.

We enjoyed our stay there. Pool was great snd location is wonderful

Fantastic hotel for the price - the all-inclusive option was a nice plus as well.

Poor quality hotel

Great location. Surprisingly quiet at night.

Always a pleasant experience. The courteous staff offered us an early check in without us even asking.

Location. The hotel is in a great central location. Easy to get to all of the things going on in the Zona Romantica. The staff was nice. The rooms were clean, but fairly minimal. We changed our room from a standard to a balcony. The standard was quite dark. The patio was very nice and a good place to hang out by the pool and also after hours at night. It was a nice place to come back to after a busy day of adventuring and moving about town.

The room was clean, though quite small. The staff members are always friendly and helpful.

Staff was friendly and very accommodating. Wonderful pool and food/bev service. Clean rooms, great hot water and cool AC. Rooms are on the smaller side but ideal for solo traveller who plans to be outdoors! Easy check in and out and fantastic location!!

Repeat customer like the area the charm and the friendly staff

Perfect location! Wonderful staff!

Room was the same as always, nothing special. Was a tad musty. I honestly stay at this hotel for location and amenities but lately they just aren’t it anymore. The staff has been not the friendliest when just allowing my friends up to my room for 5 seconds to grab my stuff, made it very hard and difficult to get day passes, and to pay for a night for my friend. I understand its December, but there’s a better way to speak to my guest and I then like we are prisoners. Alejandro was the best attendant, front desk person ever! He made my questions simple to be answered, offered me water when I needed it, and just treated me and my guest with the upmost respect. Alejandro at Playa as my server is always the best and he is my favorite! Always keeps my drinks full, makes sure i am taken care of, and i will always come back for them! Power outage didn’t happen this time! Yay! Ac works, and the room is just really musty from the water. That is honestly my only bad remarks. Been coming to PV for over a decade and love this hotel because of the adults only. Very quite. Location is amazing. This time just the service was not great.

Clean, quiet, nice and friendly staff☺️

Very quiet and clean environment. Maids were super sweet and left cute towel animals every day which I liked. Staff were so kind and caring. Roof top bar was awesome and the food was delicious. Enjoyed the pool. Overall wonderful experience

Rooms need up dating like the others

Great location and clean which are the most important features. They could try a little harder at selection and service at the pool and not rely on the sister hotel for all the good stuff. I would stay here again but with the understanding that most of your time is across the street where there are more staff and service.