The hotel is a bit dated but it’s good value for money. We stayed in a family room with two en suites.

There is fraud in charging additional fees for meals that are not served.

We use regularly its a Good location helpful staff and great car parking facility

The air conditioner was very dusty and needed a clean. The spa bath didnt work and the fridge wasnt very cold.

Good location for us to visit family who live nearby

In general, the stay was good. The hotel is a little bit old, but it has its quite charm still. I can tell that breakfast wasn't very good, eggs were impossible to eat and nothing tasty at all. We went for a kind of get away.

I feel like parking fee is a deciding factor for me

Your team was awesome for all my issues and safety predictions ect I may of seemed flighty as such. Keep up the good

The only issue was that the heating didnt work

Warm welcome at check in. The place is starting to look a bit tired - especially bathroom. The sealing around the bathroom sink was poorly finished - not what you would expect.

All the staffs are very friendly .

I always stay here when I need to be south of the river for hospital etc . Lovely warm atmosphere very helpful staff. Good location for everything city short distance, then lots of really good restaurants and eatery’s on Preston street 5 minutes walk. And one of the best bakery’s in WA at Preston street shops plus fantastic hair dresser and ladies fashion shop. It’s got everything even a chemist .

Great rooms at a Reasonable price. Staff were very friendly and helpful.

Stay was good as usual and not the first time I’ve stayed at the Pagoda will stay again without hesitation's. Only thing was ordered room service for dinner and it was average maybe it being a Tuesday night not sure…

Lovely suite, clean and tidy. Bed was too hard for me personally but hubby was comfy. Nice sheets and duvet. Spa bath in our room was very small we would have preferred the corner baths as seen on the website. Lovely to have complimentary kit Kat and water bottles. Overall I would definitely recommend this place.

1

Nice and quiet, check in was fast and easy. Breakfast was fantastic and a good variety of foods.

Great place to stay.

Excellent

Most of the staff were friendly, but the hotel had a lot of RULES and anyone who was in breach of them was spoken to in a most unfriendly manner by senior staff - junior staff and guests alike. Often the junior staff were shouted at across the room, for everyone to witness, rather than the senior staff member taking the four steps to politely remind them within only their hearing. I witnessed a guest being told they could not split a bill, when one member of the party had already paid, and it became quite a scene. There are rules posted up all over the hotel with really forceful signage 'must wear shoes,' 'no guests after 10pm,' 'close the door so steam doesn't activate the fire alarm.' Access to certain parts of the hotel, like the restaurant area, were restricted and the messages were relayed as 'you can't sit there, you can only sit at the bar' rather than 'that table is booked, can I direct you to the bar area over here?' (The table was not booked. We were three of seven people in the restaurant at 3pm). Portion sizes at the restaurant were wildly variable. $12 chips one night resulted in a huge bowl, enough for three or four people, the next day for the same price, a small take-away cup, roughly $1 per chip, then the day after a larger take-away container in between both sizes. All for $12 (both these latter options are wasteful given we were eating them in the bar/restaurant). Hot water is also very variable. Scalding hot one minute, freezing cold the next.