Very good location, good service. The decoration are old

飯店偏舊式，但風景很好安錫湖很美，有遇到一台暖氣壞掉但飯店人員也很快就來協助處理，熱水很ok

特别特别糟糕的体验，空调坏了，我打了好几次电话给前台，居然派上来的人不会修理，也不会英文，再打电话也不管我了。闷的我无法呼吸，也不敢睡觉，真是怕一命呜呼饿了。史上最差五星酒店

Great stay at lake annecy

We had an excellent stay at L’Impérial Palace. The hotel is beautiful, impeccably maintained, and located in a spectacular setting on Lake Annecy. The rooms and public areas are in excellent condition, and the overall atmosphere is elegant and welcoming. The staff was outstanding throughout our stay. The reception team, bar staff, breakfast team, and valet parking staff were all professional, attentive, and genuinely friendly. Their service consistently exceeded our expectations and created a wonderful atmosphere. I would especially like to thank all the members of staff who were working from July 14 to July 18. Your kindness, professionalism, and attention to detail made our stay truly memorable. We would be very happy to return.

Nice hotel! Wait staff a bit overworked/short handed.

This hotel is highly overrated and, in my experience, dishonest. They charged my family and me for breakfasts that we never had, and despite bringing the mistake to their attention, they have refused to issue a refund. This experience left us feeling misled and very disappointed. I cannot recommend this hotel.

We stayed in two rooms for three nights. Unfortunately, our check-in experience was disappointing. When we arrived, the receptionist remained on the phone for nearly 10 minutes before acknowledging us or arranging for a bellman to help with our luggage. We arrived at 10:30 p.m., tired and very hungry, only to find that every restaurant in the hotel was closed. When we asked the manager for assistance, she was rude and unfriendly. The only option available was room service, which offered only cold food and snacks. We ended up taking a taxi into the city center, where the only place still open was Burger King. The rest of our stay was just average. The pool area was very crowded, breakfast was okay, and the concierge was also unfriendly. Overall, the service did not meet our expectations, and unfortunately, we would not choose to stay here again.

Super hotel muy recomendable el mejor en Annecy

Alt var outstanding og perfekt.

Great location!

Beautiful location facing the lake

The welcome was great. The room was very comfortable and according to the description - a little worn in some places. The bar and restaurant staff appeared very helpful but were slow to take our orders. The hotel was well appointed and very impressive from the outside and the public areas were beautiful. The food was very good. The breakfast was good although the presence of a few flies on the meats and salmon was a little disconcerting. The grounds were beautiful. The spa was nice but the pool small and not really designed for swimming just dipping. The parking was adequate and the concierge were all lovely except one ! and one was indeed very kind to my little dog. Overall a lovely stay and worth 4 stars but with some effort they could achieve 5 stars

Fantastic p

Fantastic hotel, great location away from major tourist areas. Staff were incredible and went above and beyond for us. Would stay here again!

Very enjoyable four night stay in a great location on the lake. Staff really helpful and nothing was too much problem.

Luxury property

Amazing - this deserves the 4 star rating

Trés joli lieu, chambre agréable même si il manque un balcon, terrasse superbe pour petit-déjeuner et apéritif. Le seul inconvénient sont les nuisances sonores dues à la proximité du lac

tout le monde au petit soin, le personel est souriant et disponible la suite executive est juste incroyable