Very good location, good service. The decoration are old

飯店偏舊式，但風景很好安錫湖很美，有遇到一台暖氣壞掉但飯店人員也很快就來協助處理，熱水很ok

特别特别糟糕的体验，空调坏了，我打了好几次电话给前台，居然派上来的人不会修理，也不会英文，再打电话也不管我了。闷的我无法呼吸，也不敢睡觉，真是怕一命呜呼饿了。史上最差五星酒店

If you want to stay by the lake, this is the place. Splurge for a lake view. Its worth it. It’s not near the old town though. 30 minute walk or a cab ride.

Place was nice. Staff was less than helpful and not very kind. The accommodations were good but it is a bit overpriced for the quality.

Outstanding location with breathtaking views on the lake. Breakfast on the terrace is fantastic

The hotel is absolutely beautiful! The rooms were big and clean and the staff is very welcoming. The breakfast buffet was amazing and it was nice to sit outside and have such a beautiful view to look at. I will definitely come back to this hotel.

Sublime location overlooking the lake. Good food. Good service.

We stayed in the Imperial Suite and it was very special.

La habitación frente al lago es muy linda tiene buen desayuno, muy completo. Es un hotel que tiene mucha gente constantemente.

Chambre impeccable. Le personnel est aux petits soins, très aimable et accueillant. Nous avons passé un excellent séjour. Des bouteilles d’eau sont mises à disposition chaque jour et de nombreuses attentions sont disponibles dans la chambre. Les voituriers sont également très aimables, professionnels et aux petits soins.

A localização do hotel é incrível, mas precisam melhorar as instalações, estrutura é bem antiga. Café da manhã é bom, mas o serviço é ruim, equipe muito desatenta.

Very nice hotel, the room we had was big and very clean! Excellent service.

The hotel if you look it from outside is wonderful but need a proper restoration inside. The decor is a disaster. To much money for that decoration.

Tout était très bien, à recommander

Très bon séjour dans cet hôtel. Chambre avec vue lac c’est magique. Lit confortable, ménage impeccable, accueil professionnel. L’hôtel est très bien situé pour profiter du lac et de la vieille ville. Le spa est très bien. Petit point négatif : Pour un palace, la décoration manque un peu de charme, notamment les restaurants. Le service pourrait aussi être amélioré ; une serveuse nous a servis tout en étant en conversation téléphonique personnelle et un autre ne savait pas ce qu’était un fauteuil avec accoudoirs

Nydelig beliggenhet ☀️🤩 Ingen utendørs basseng og veldig fullt på den lokale stranden på varme dager. Fantastisk service i resepsjon og concergie, men veeeldig lang ventetid på balkong terassen. Glemte flere bestillinger og lang venting alle 3 dagene. Betalte 25 euro for 2 kopper kaffe og en appelsinjuice😵‍💫 Veldig bra med utleie av sykler, store fine rom.

Amazing location close to the lake and nice walk to the old town.

Séjour très agréable. Le personnel très sympathique et très accueillant. Une bouteille de champagne offerte pour l’anniversaire de mon mari, vraiment très sympa, on reviendra

This is a luxury hotel with fantastic views over the lake. Valet parking and luggage transfer (you can get to your car if you forget something) which was really helpful. Housekeeping is superb and the hotel is spotless. Be aware of the difference between La Table and Salon restaurants, especially if you only want a continental breakfast, as it isn't immediately obvious. Excellent selection of drinks and wine by the glass and helpful bar staff. My spoken French didn't rate with them, so English became the simplest option, but all the staff including the valet parking staff speak very good English. The hotel is about a 25 minute walk into Annecy along the top of the lake - giving you time to appreciate the gorgeous views when the weather allows. There are a lot of hire boat options, including pedalos, and several guided tours of different lengths down the lake. Annecy was very busy (in mid May) so the popular viewpoints are very crowded. Lots of restaurants and cafes along the little waterways, and it's a lovely old city full of interesting architecture.