We were owed a large refund, confirmed by the hotel in writing. The refund was never returned to our bank account and having contacted the hotel, they assured us that the refund would be with us shortly. It never arrived and the hotel has stopped responding to our emails. This was a business trip, so we now have to take more formal action against the hotel. I would not reccomend to anyone.

Très bien... petit déjeuner un peu "light"

Nickel !

Very good location - about 300m to two metro stations, and a short walk to restaurants, pastry shops, Gare du Nord (RER), etc. Hotel staff is EXCEPTIONAL! Very professional, kind, courteous, and helpful. The hotel itself and the rooms are OK - clean, reasonable in size, but not as well-equipped, fresh or designy as they appear in photos. For example: small, thin towels, mediocre bedding, old carpets, etc. The value for the money is simply not there. I don't think this hotel, even for Paris, should be charging more than 100 euros (max) for the quality of the rooms and hotel.

Very friendly staff, décor and cleanliness

Deilig dampbadstu, dyrt

Breakfast is very very tiny, the scrumble eggs portion is for one or two person max. They do small refill when it’s empty. 3 slices in total of ham and fruits - I would have expected a bit more variety and quantity for a 4 stars. Also surprising, I arrived 10 min before check in and they told me the room was not ready yet, which is fine but I was sitting there waiting and they only called me to start the check in 5 min after the checking time, which means I was finally able to access the room only 10 min after the checking time started. People at the reception was more kind with some guests more than others. I wouldnt go back, as I didn’t feel welcome

Chambre soignee, propre et très bien agencée

Equipe de recepção eficiente, apartamento confortável. Pretendo voltar.

Le personnel de l'hôtel est accueillant et bienveillant. Le petit dej est bon et diversifié. Les chambres sont propres, agréables et calmes.

The hotel was perfect in terms of size and standard. Very spacious and comfortable. NO ENGLISH HOT BREAKFAST food. But when checking out the staff SAID was perfect. He showed me how to download app and book trains to Provence. Very polite and professional. I will return again.

Rengøring ikke ok - kun streaming på TV

Buffet semplice , ok

We booked this hotel because it prided itself on being 4 stars. When arriving, even from the lobby, it didn’t not live up to this. It felt more like a travel agency both in the lobby and room. Way too many laminated papers and non-premium furnishings. The room was extremely noisy with paper thin walls. You could hear the metro which shook the room and also every noise even normal conversations from the rooms above and below us. We were on the 2nd floor. The bed has crumbs in it. There was a blood stain on the duvet. The pillows and bed were SO uncomfortable both of our backs and necks were hurt the whole trip. The air conditioning didn’t work even though we had it on. The vents made a noise but no cool air came out. When we asked for a fan they said we didn’t have one so we were too hot the whole time and room was 24•. The interior design looked really unthought out and felt more like a 2 star hotel. We stayed at several 4 stars hotels in the 9th and this one was definitely our least favourite and would not come back. The only redeeming quality of the hotel was the very friendly and kind staff. They gave us extra clothes hangers when we needed and were pleasant with greetings throughout the stay.

Excellent hotel, but definitely feels more like a very good 3 star hotel than a 4 star. From our room on the second floor we could very clearly hear and feel the metro every few minutes. Probably not an issue for some, or on higher floors.

The hotel’s location is excellent and the bed is comfortable, but unfortunately that’s where the positives end. The hotel advertises itself as a four-star property, but in reality, the standard is closer to two stars. We stayed three nights on the second floor, and the vibration of the metro could be heard and felt every few minutes. Although the website claims the rooms are “soundproof,” we clearly heard street noise, conversations from neighboring rooms, and even bathroom visits during the night. There were also several small issues that affected our stay, but they might not bother all travelers.

Very helpful and friendly staff. Good central location for the walking tourist.

Everything was amazing, people, service, clean ambiance, everything was over our expectations, I WLL BE BACK!! I WANT TO THANK ALL THE PEOPLE OF THE HOTEL!

Lovely hotel, close to metro and not too far from main train station and in a nice part of town. Room very comfortable, and thoughtfully designed, breakfasts very good.

Beautiful city. First two night stop on our two week trip in Europe.