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Just a little under whelming , tiny tired room, cold hallways. Dirty breakfast room

Room was lovely and clean , has a great sleep

Clean room and comfortable bed

Room was fine and the food was okay but the rest of the hotel is very run down, especially given the price of the rooms. The pool and spa area was absolutely filthy, and in desperate need of updating. Parking is an additional cost also so be aware of that.

Unfortunately, this hotel does not meet the expectations of a four-star property. The common areas are dirty, and the carpets throughout the hotel are visibly stained and poorly maintained. There are strong and unpleasant odors on the floors, which immediately give a sense of poor hygiene. The room is poorly lit, and the so-called shower is not a proper shower but a bathtub, which is uncomfortable and impractical. The spa area is dirty, including the changing rooms, which is unacceptable for a space meant for relaxation and cleanliness. The breakfast is mediocre, with limited choice and average-to-low quality. It is also worth noting that the four-star rating is absolutely not comparable to Italian four-star standards. By Italian criteria, this hotel would realistically be closer to a two-star property. The only positive aspect of the stay was the staff, who were friendly, polite, and helpful at all times. Overall, the hotel is in serious need of renovation and far better cleaning standards. At its current state, the value for money is disappointing.

Friendly staff, comfortable room, good breakfast

Very comfortable bed, good shower, friendly staff and good breakfast! We chose for being dog-friendly and will be back if we visit family in the area again!

Reception Team gave excellent service

I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement.

The room was clean and spacious. All the staff was friendly and ready to help. I really appreciated the upgrade that I received.

Staff were very helpful. Hot tub was a bonus enjoyed our stay.

Yes

The staff was courteous and friendly. The room was found fine and clean. Parking is sufficient for the number of guests. SPA facilities was fine.

The kindness of staff was remarkable. The room was nice and clean. All in all, everything was fine.

Everything was fine, and the staff very friendly and promptly responded to requests. I am not qualified to evaluate the eco-friendlessness.

A very last minute stay after being let down by another property. The reception staff went above and beyond. Room was clean and had the most comfortable bed I've experienced in a hotel. We didnt have time to use the pool etc but did dine in the restaurant for dinner and breakfast. Food was lovely with gluten free options. Would definitely stay again.

The room was not ok, but I was promptly moved into another room, from which moment everything went well.

Clean room and excellent Customer service

Excellent hotel, although coyld hear room upstairs walking around at midnight. Would definitely return.