酒店洗手间淋浴不能使用，花费一个小时修理，换了新龙头，在精疲力尽的旅程中，令人更加憔悴。

酒店丢了我的订单，用了一个多小时办理入住！不仅如此，因为酒店超卖，把我分配到一个老旧脏差的所谓河景房，坚决要求换了房！位置属于阿斯旺偏远的地方，远离中心。

1.位置偏遠，離市區有距離，走到市區要半小時2.房建設備老舊，年久失修3.服務人員態度尚佳，接待有禮4.早餐種類少，選擇不多但可以吃飽，沒有四星飯店的品質，整體來說，不推薦，台幣兩千多的價位，可以有更好的選擇

我們訂了兩間客房, 提出要求希望能安排到相鄰的客房, 但被櫃台忽視, 完全不打算幫我們確認, 最後直接給我們兩個房間, 只說都在同樓層很靠近沒關係. 客房樓層的大廳燈壞掉了, 閃爍到第三天才修好, 讓大家眼睛非常不舒服. 早餐的麵包選項豐富. 房間乾淨, 但LED床頭燈一個是壞的, 一個是閃爍的.

飯店整體較老舊，服務人員態度不太友善，遇事推卸責任，無法為顧客解決問題 房間沒有WIFI，很不方便，有浴缸但有點髒

The room was OK, but the cleaning job could be better.The bathroom tub had black mold in the corner. It was unpleasant. We had only one bath towel for the two of us. The balcony offered a nice view. You will enjoy birds chirping in the morning. The staff was very friendly and helpful. The pool wasn't heated and the water was cold. The restaurant prices are very reasonable and the food was good. We also like the location right across the Nubian Museum. We spent half a day there.

Nice older hotel with a beautiful view of both city and river. Ideal location, walking distance to Nubian Museum and ferries to Elephantine island. Friendly staff, welcoming and providing great recommendations with a smile (thank you Miriam at front desk) We had à la carte dinner- the juiciest tender chicken pieces in shish tawouk and fatty. Daily free breakfast buffet is epic- with fresh food, omelette station and the wide variety of breakfast pastries, yogurts, accompaniments. WiFi could be stronger in the rooms, works fine in the lobby area.

The staff was kind and generally very helpful. They know and understand that most guests are there to see ancient Egyptian sites and to have a relaxing time. The room was fine... wouldn't say incredible, but clean and comfortable. However, the hotel itself is perched on top of a nice hill so you get a great view of the city, and it's fun to walk around with the views, poolside, restaurant, lobby, etc.

The hotel needs a complete refurbishment. The bathroom and furniture are 30 years old! It looks more as a 3 stars than 4. The food both at the breakfast and room service is not good either. Completely overpriced!

The hotel ameneties and room is great. The staff is not friendly at all we had to carry the luggage inside the hotel. No information given about restaurant or food available. Also We had to ask about breakfast because we had to leave early they pack breakfast for us but also we had to ask. We put a sing to make our room since 4 am because we left for our tour and we came back at 4 afternoon and the room was still not ready i had to go ask a lady in the hall way she make the bed really fast and even left behind the plates and stuff from the date before and take the towels and never bring new ones so we had to again go out and ask for towels.

Viejo

Buen hotel, moderno limpio, cómodo y con buen desayuno. Tiene nota alta en comparación con el resto

All staff were friendly, courteous and extremely helpful. Clean room with complimentary fruit. Hotel was close to old town and overall an excellent stay

Sehr freundliches und hilfsbereit Personal

This is a very nice hotel! The staff was incredibly helpful and allowed me to check in quite early. My room had a huge balcony and a great view of the city and the river. Special thanks to Guest Relations Manager Reham, who made transportation arrangements, gave me tips for walking around the city, and treated me like a king. Highly recommended!

Breakfast was fresh and clean also delicious

This hotel was one of the best we stayed at in Egypt, would 100% return and stay. Staff was so lovely, breakfast and meals were perfect. Thank you so much for the hospitality Basma hotel!

Good location. Great breakfast

Originally we were assigned a room that was below the category we had booked, but the next day were moved to a better one. Except for the terrace the room and the common areas were clean. The breakfast buffet offered great variety and the restaurant, both the buffet and the a la carte was reasonable. Special thanks to Reham who made us feel welcome and at home.

For the money you pay you expect a cleaner and better hotel. Our room was spacious with good beds, but it wasn't clean. Especially the floor was dirty... also in the corridor, next to our door, was waste on the floor. The breakfast was ok. Bad price-quality ratio.