This is hotel can be described more as an experience, it is totally immersive, you will be staying within the jungle, hearing all kind of birds, If you are lucky enough maybe you can watch some monkeys, but overall I do believe I will be coming back, the staff is very respectful and you can tell the enjoy their job, the tour guides are great, specially Dani, he really was born for this job, he just explains to you with such emotion and pride. Food and drinks were also always really good, maybe deserts can be a little bit better but nothing to complain. We had a great time in there. Thank you.- <3

Family friendly

Servicio increíble !!!

Staff ever friendly and helpful, able to find staff fluent in English to help..from check in to out, just delightful. We thought shade covers on both sides of the pool would be an improvement though….

El hotel está en muy buenas condiciones y se come bien. Es all inclusive. Parecería que faltan espacios dentro, pero lo complementan muy bien con distintas actividades al exterior. Altamente recomendable el tour a Kohunlich. Staff sumamente atento y amable.

Todo en excelentes condiciones. Muy buena comida y el personal muy atento y dispuesto a ayudar y resolver cualquier tema que surgiera.

An all inclusive with many extras

Spacious roor/bungalow, very comfortable bed, roomy bathroom with great shower, patio/seating area in front is excellent. Food/drink are outstanding and plentiful. Service is amazing. My 3rd time there and I will be returning!

Tesla Destination chargers were not working, but slow charger was. Food and drinks weren’t very good. Bed was comfortable.

Todo excelente

La cálida atención de cada uno de los empleados es insuperable. Gracias por todo.

This place is simply amazing. It is beautiful, the room spacious and super-comfortable, the food absolutely delicious, pool great and relaxing, grounds immaculate. But, most of all, the service is absolutely top-notch and we were treated very, very well. I look forward to my next stay there.

Excelente servicio de todas las áreas, restaurante, guías, recepción, etc. Felicitaciones a todo el equipo de colaboradores.

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Great location, excellent rooms and very helpful staff

Excelente atención, amabilidad, puntualidad. Instalaciones amigables con el medioambiente

Todo perfecto con la propiedad, solo que no recivbimos nuestro beneficio VIP. mencionaron que en la reserva no aparecia ningun estatus de Expedia. Todo lo demas excelente, atencion, limpieza, calidad, excursiones. Definitivamente regresaremos

Excelente para descansar y estar en contacto con la naturaleza

Muy buen servicio por el personal

Seems way more modern than it looks like, and although it’s all inclusive, there’s nothing to do apart from the small pool and the jacuzzi is filthy.