It would have been nice, to have a bottle of water in the room. We enjoyed our stay very much.

Dirty room. GUM from previous guest stuck to the hand receiver telephone in room. Careless staff, the first night before leaving for dinner we showed phone of nasty "gum" stuck to telephone in room from previous guest. We were told they were going to have it cleaned changed and nothing was done. When we checked out the following day I had to bring that nasty telephone to front desk.

I recently stayed at Hilton Lac-Leamy for two nights with friends and would rate the experience 4 stars. The hotel itself is beautiful. The outdoor pool and jacuzzi are stunning, the property is well maintained, and the valet staff were friendly, professional, and helpful throughout our stay. The complimentary breakfast was excellent and one of the highlights of our visit. Unfortunately, our arrival experience was disappointing. We arrived around 11:00 p.m. after driving from Hamilton and were informed that the room we had booked through Expedia was no longer available. What made this more frustrating was that we had called the hotel earlier that day to confirm our reservation and were told everything was in order. We were advised that the issue was related to Expedia and was outside of the hotel's control. While I understand that booking issues can happen, guests should not be left carrying the consequences after receiving confirmation. After waiting about 30 to 40 minutes, we were placed in a suite with one king bed and a sofa bed. My two friends shared the bed while I slept on the sofa bed, which was uncomfortable and left my back sore the next morning. I would like to recognize Alphosine, who handled the situation with professionalism and kindness. She offered complimentary breakfast for both mornings and waived the usual credit card hold. Her efforts helped improve what was otherwise a frustrating start to our stay.

Bien localisé, personnel très courtois et professionnel et chambre bien meublé et confortable. Merci.

Helpful bilingual staff.

It was a great trip thank you

No comment .

Propre et belles piscines

Older room and bathrooms. Could hear the rooms next door. Beautiful views

.

Very clean, excellent finishes, very high end.

Acceuil et sortie rapide

My dogs were welcome which was one of the most important part of the trip. The Casino is located beside the hotel so it’s great. Pool & whirlpool are super clean, friendly staff. The rooms are perfect, good quality mattress, lots of pillows, great coffee, great cleaning staff, overall super friendly staff. Great food!!! Everything is great except parking because of the casino there’s a lot of cars (even though the parking lot is super big) so most of the time you’ll have to walk a lot from your car to the hotel or pay the valet parking.

The bed cover was dirty 😔

The pools were 88 degrees inside and out. Hot tubs wonderful. Room had beautiful view, very clean and luxurious. Staff were all very friendly.

Very clean and big rooms and very hospitality

The staff was remarkable.From reception to housekeepers to hostesses at th restaurant. All were friendly,professional and keenly interested in your personal preferences. It was truly noticeable and much appreciated!

Pool is the best part

Personnel souriant avenant et poli

Clean room, helpful staff