Location is great - close to San Marco. Hotel is older, and A/C was inadequate for summer. There was an oscillating fan in the room which was the only relief from the heat and stuffiness of the hotel and room. We had the family room, which was very small for 4 people. The breakfast was pretty good - hot items including eggs, bacon, pastries, cured metas/cheese, yogurt, hard-boiled eggs, cereal, fruit, coffe/juice. The breakfast area is small, but there is also a small table outside by the canal. The staff was very friendly and communicative, but not great with follow-through. Examples - asked for a pillow, told one would be brought up - never came. On arrival they helped arranged a water taxi from the airport - with lots of messaging after landing, and through customs. But after we said we were ready, they said there would be a 40 minute wait, and not to take a different available taxi, because then we would have to pay for both. The night before we left, we asked the front desk for a water taxi to the train station for 11AM the next morning. We double checked again that morning at breakfast and everything was set. Then at 9:40 AM they said the taxi could not come at 11, would have to be 10:30. Overall OK, but will stay elsewhere when we return to Venice.