First, I was shocked to see that there were no handicap accessible entrances nor exits to the hotel. The garbage is not emptied daily. You have to request this; as well as ask for a sheet change after 3 nights. The breakfast was the same every day. All store bought bread, baked goods, etc. For such a high end priced hotel, we were expecting local breads etc & a more interesting breakfast. We also expected a room change & tidying up without asking after 3 nights. The one excellent staff member who helped us throughout our stay was Josie. She was knowledgeable about getting things done for us.