My spouse and I chose to celebrate our 40th wedding anniversary in Mont Tremblant because we have enjoyed many wonderful trips there in prior years. I explicitly chose Chateau Beauvallon based on the Expedia listing. Unfortunately, our visit was a disappointment and not the experience we expected.
I wanted to bring several severe lapses in standard to your attention:
Atmosphere & Facilities: The hotel itself is noticeably showing its age and appears in need of immediate repairs and attention. The furniture outdoors required cleaning prior to using. The grounds required upkeep and the foot high weeds at the round about entrance, dont belong. The room is spacious, the bathrooms were very clean, but the carpet needs cleaning or replacement. There is no murphy bed as advertised. The cook top was cracked. The pictures on Expedia site about the outdoor spaces/ the grounds are misleading and NOT accurate
Service and Hospitality: There was insufficent cutlery in the kitchenette. I had asked a hotel staff in the hallway for some cutlery, but I was told to go to reception for this. We stayed 4 days and 3 nights at Chateau Beauvallon. In this time, no staff came to collect our used towels or our garbage. Chateau Beauvallon is certainly NOT a place we will visit again.
As for Expedia, it was most disappointing for me to have used my $98.75 credit on this booking. This was a most unfortunate choice of hotels, influenced by Expedia's recommendations.