My room was nicely situated I had an amazing view, probably the best thing about the stay.
Reception staff were lovely and helpful. Room service was hit and miss, something I broached with manager.
Half board was not great. Breakfast adequate for my needs, dinner buffet, never had a hot meal, everything ‘warm’ aside from salad counter. Food left out in some areas just dried out or did not have adequate heat source. That area tended to be to the left of the entrance to the hall.
Staff in dining are in general ‘miserable’ couple of times had to ask for dirty crockery to be moved, and then seemed aggrieved at having to do it. Happily chatting amongst themselves was the order of the eve.
Later in the stay changed seating and had two lovely servers who were had to make sure all was good with me. Older female staff need to learn how to smile!
Just exhausting was glad to get home
The building and amenities I am sure are 5 * but service and food are definately not. Would not stay again.