住宿、飲食有太多進步空間，有待改善，已將問題跟酒店反映

各方面都很好, 地点方便, 餐飲高質素, 住得很舒服. 職員服務專業有禮.

地點很好，就在地鐵國貿站旁，可從商場直通地鐵，但大門在寫字樓中間，需要找一下。Park Hyatt典型風格，但硬體有損傷，維護需要再仔細。服務人員可以再有溫度一些。

住得舒適，乾淨

A comfortable room with a nice view. Hope the troublesome multiple changes of elevators to reach the ground/room can be resolved after the renovation.

我和家人在這酒店住了十個晚上。酒店的地點是沒話說，地鐵就在酒店所在的銀泰中心地庫商業樓層直駁。所有的衣食住行都可在銀泰中心找到，方便到不得了。我的房間朝長安街，每天還可以看到日落。酒店的人員會儘量滿足你的要求、給你找出不錯的方案。並每天都會關心你的需要。每天的水果多樣、房間清潔，一進房就有很舒服的感覺。還有，泳池也是值得一讚的。酒店的價錢雖然不低，但這樣的地點，設施跟服務是物有所值。下次到北京還會選擇這酒店。

方便，舒适

整體非常好！前台Alice接待辦理入住人員盡力爭取雙床房，十分感謝！ 美中不足是淋浴間地板清潔度不夠

北京當地高檔5星飯店門面及客房都是豪華5星, 跟客戶見面不會丟面子. 飯店服務人員也超水準專業又親切的服務.

酒店各方面都很好，加婴儿床还送了整套婴儿沐浴用品，很贴心

很新的飯店，很舒服的硬體設備

地點方便,就在地鐵上蓋,可是的士司機未必知道在哪,打的時司機繞了好幾圈才找到,員工有禮,附近食肆也算多,晚上過十一點回酒店比較麻煩.

Booked the Hotel to stay for my friends wedding followed by my own birthday party. The location is great with stunning view of Chang An Street! I was quite an exceptional experience.

是一個很難叫的到計程車的區. 且樓層高.電梯有點難等.但服務人員很熱心且細心

The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell.

Great stay

Clean rooms, great customer service

this hotel is the best in Beijing...Staff , restaurants, rooms

Rell

Front desk personnel are helpful and very accommodating. Restaurant food s good and service is great. I highly recommend this hotel.