Pésima atención, llegué al hotel y la persona del font desk Ignacia me dijo que no tenía reservación y que el hotel estaba lleno. Me tuve que ir a otro hotel. Después tuve que regresar porque en hotel.com me dijeron que el Sr. Carlos desvía que ahí estaba la reservación, yo ya instalada en otro hotel regresé solo para. Que Carlos me dijera que Ignacia se había confundido y no había encontrado la reservación. Conclusión ahora estoy en espera del rembolso, mandando correos y mensajes por algo que no fue mi culpa.

Excellent location, great staff attention

Exactamente lo que me gusta

Na

Room was nice, clean and spacious, breakfast was excellent, people were very friendly and helpful. The hotel itself is a little tired, but it was still a very nice day.

Room was fine. Service was lousy.

Location

Super spacious room, perfect location, a lots of restaurants and shops around. The staff is super professional and always fast to resolve any issue.

We loved the staff and the pool on the 19th floor. The pool was great, and the view from up there was fantastic!

Si total

ok.

Le falta un poco de mantenimiento, se ve un tanto vieja la propiedad

The location is fabulous, close to everything and within walking distance of restaurants. I loved that. The staff is the friendliest I've ever experienced in Chile, but the hotel urgently needs to renovate or wash its carpets in the common areas.

Demasiado alta la temperatura en la habitación y no se podía bajar con el aire acondicionado. Las tarjetas de acceso me fallaron en 2 oportunidades y tuve que bajar a recepción para solucionarlo

Exceptional staff.

Excelente service

First time staying at the old part of the hotel. Rooms need to improve! There is a huge difference with the ones in the modern part.

침대가 깨끗해서 좋았고, 아참식사에 멕시코 음식이 있었으면 한다.

Good Service

Great Executive Lounge!! Comfortable beds and quiet rooms. Staff does not seem interested in the clients. This seems to be a hotel for tour groups. Service in the Executive Lounge is very nice but outside that environment, I was treated like on of ‘the herd’ very impersonal. Too bad