Room was very dark, one of the 2 lamps didn't work. There is no ceiling mounted lighting. Lack of clear directions on website for the first times that check in for all towers is in the lobby of the Augustus tower. I decided to drop of my elderly mother and the luggage at the main entrance near the elevators to the Forum tower in order to minimize walking distance for her, but then had to make them wait while I walked back through the casino to check in. Couldn't get a dolly for the luggage. Poorly organized