Nice room

Clean room,nice location

We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast. So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!! The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply. We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there. We were disappointed about the services provided.

air-con was down for 4hours+, when I talked to the reception counter, the man was so rude , he just repeatedly said it would be fine after 10mins and ignored me without looking at me. the air con in fact was not working well in the next day, just fan was working, temp was high. really bad

Convenient location, clean room, polite staff. We had a good time here!

Good location that near the Earl’s Court underground. New, very clean and tidy.

The location was good and the room was clean, but for the good things about this hotel, that's about it. During the stay, there was no hot water at 10:00, until we called the reception. However, they just said we were being stupid and not pressing the button. Not only that, they hung up on us during the middle of the conversation. Terrible service. And to make matters worse, they wasted 3 hours trying to put it right but by that time it was 1:00 when the shower got hot water. The same thing happened tomorrow, and it was horrible.

Our room was very clean. Although it was very compact, it was functional as a place to sleep. The a/c was much appreciated! We did not opt for breakfast, nor were we actually given information about it until we asked. Safe in room was also appreciated. Location is great. Close to two tube stations. Nice neighborhood with a grocery store (M&S) right at the end of the street.

Great location near the tube station. Staff were friendly, rooms were modern and clean. Check-in was smooth. Oh, and it was air conditioned, which was a huge plus. There were one or two minor maintenance items needing attention, (light flickering when dimmed, mirror loose) which is a shame considering how clean and nice the rooms are. Given everything plus the reasonable price, I would choose to stay here again.

The staff was lovely and the location was fantastic.. would definitely recommend booking a hotel in this area. With that being said we were not able to control the room temp and it was freezing and the room smelled of mold. There were also so issues with outlets on the room. Additionally the location of the room may have been under a stairwell because it was extremely noisy. Would not stay here again for that price.

Stay elsewhere. This property consists of four buildings and number 12, with the name of the hotel on the awning, is not the one where you check in. We lugged suitcases up the front steps to discover the note stating we check-in at number 16. We hauled our luggage down again and up the steps to building 16 only to be informed that our room was back in building 12. No apologies or help was offered from the staff. The hotel advertises air conditioning but it did not work while we were there. The staff was rude when notified of the outage and said they would turn it on at the main panel. We left for a play, returned at 11pm and the room was still the same. A worker came to check on it and confirmed there was no air blowing. He brought a portable AC unit that was a water cooling fan. It was after midnight and he said that this is all they could do and we could not move rooms. We sweat all night. The excuse given was that they were a green hotel and that the door could tell when guests left and the air would turn off. The door also could not tell when guests were in the room. At midnight they said that a price adjustment would be made in the morning by visiting with management but in the morning they said that email was the only option. The response email was all snarky excuses and no refunds. I wish the number count would allow me to share it. There are 1000s of hotels in London and dozens in the Earl's Court area. Do not stay at this hotel. They do not want your business.

Very nice room with all necessary equipment and nice staff

Well, the room was very small, but it was clean and the bed was comfortable. The only complaints is that had to ask for an extra sheet twice and two times there was no hot water - after six in the evening and the next morning. When I called the front desk, it was like the guy thought I was making it up! He offered to have someone come and show me how to turn on the tap! I assured him I knew how to do that even though I’m from Canada. LOL I was disappointed that he didn’t believe me!! The location was great - close to Earls Court Station, lots of restaurants and pubs!

Great location

Friendly staff. Nice neighbourhood with lots of places to eat, grocery store and the tube nearby. Night lamps didnt work in our room and the AC could not be adjusted. It wanted to turn the AC higher temperature. I was freezing during the night, but my friend was ok with it. The wall was thin, could hear other guests coming and go. Also the housekeeper started vacuuming 8AM. Overall: comfortable stay. clean and convenient. Would consider coming back.

Great location, clean rooms and nice staff. Right next to EarlsCourt Underground line

Great stay, hotel exceeded my expectations. Beds very comfortable and air conditioning worked very well. Shower was great. Location is excellent, 2/3 min walk from Earls Court tube station. Lots of restaurants, pubs, supermarkets and fast food places within 5 mins walk. Would definitely stay here again next time I’m in London.

It had air conditioning

It was horrendous. I paid for a room with a window. The window was in a basement room looking into a wall. That wasn’t the worst part. It smelled so bad, I had to use my perfume to try and disguise the smell which it didn’t. Then I realised I had a manhole in my shower which is probably where the smell came from. The bed was hardly made. When I left the covers I couldn’t tell if the bed was clean or made as it wasn’t done properly. I complaint to the front desk and asked to change rooms. When they asked me the question of how many nights I’m staying and I said 1 night, they were all of a sudden full. This place is terrible! I highly recommend you chose somewhere else. Hotels.com should not put to this hotel as an option and especially not at that price. It cost me £170 / night. Rip off!

Very nice rooms and very clean. Place feels new and very comfortable. The rooms have modern fittings. It was a pleasurable stay. Would definitely stay here again.